Director of Child & Adolescent Counselling

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current Opportunity:
Director of Child & Adolescent Counselling

Contract:
1 year maternity cover contract

Location:
Canada - Can be located anywhere in Ontario, British Columbia, Alberta or Quebec.

Onsite/Hybrid/Remote:
Hybrid or remote depending on your proximity to our Toronto or Montreal office

Requirement:
Must have a PhD or PsyD in clinical psychology, psychology or related subject.

What you will do:

Workplace Options have an exciting opportunity for a Director of Child & Adolescent Counselling. This position can be fulfilled from either our Toronto or Montreal office and would be a hybrid position with a mix of home and office working. The Director of Child & Adolescent Clinical Counselling is responsible for managing and providing clinical oversight and functional supervision for counsellors assigned to the designated team. This individual will report directly to the Chief Clinical Officer. Oversight of the Program will be provided through monitoring, reporting and quality assurance activities. Supervision encompasses several interrelated functions and responsibilities. The role of supervision will be inclusive of educational, administrative, and supportive supervision. Each of these interrelated functions assist in obtaining outcomes that ensure participants are protected and that they receive competent and ethical services.

Responsibilities:

1. Identify and observe any gaps within the program and provide solutions for enhancement.
2. Support with transitioning clinical team members to the Pediatric Care Team.
3. Develop and implement training and support operational documentation.
4. Identify training needs to foster a high level of performance.
5. Conduct call audits.
6. Proactively manage performance issues.
7. Provide coordination of care for high risk and complex cases.
8. Coach and consult on clinical interventions, case management, and integration of the Care Coach.
9. Provide case consultations as needed.
10. Oversee ongoing quality management activities and integrate quality improvement into daily program operations.
11. Establish key performance indicators in alignment with department and company key objectives.
12. The Pediatric Specialist will work closely with the Dedicated Account Manager, in monitoring and managing SLA's. They will monitor UCMS (case management system), Power BI (data), Avaya phone systems, Quality call audits, working collaboratively with other teams such as network development, work-life, and resource planning.
13. Ensure clinical practice is in accordance with local rules and regulations and maintain the highest ethical and professional standards.
14. Liaise with local directors regarding location-specific regulations.
15. Develop clearly defined strategies and lead or contribute to assigned global, cross-functional interdisciplinary, high-priority initiatives and process improvements.
16. Attend meetings with internal and external key stakeholders.
17. Retain the knowledge and ability to provide crisis intervention techniques and evaluate the progress of individuals and families.

Qualifications/Skills:

1. PhD or PsyD in clinical psychology, psychology or related subject.
2. Fully licensed.
3. Three or more years of experience working with children, adolescents and families in a counselling or psychology setting.
4. Three or more years of experience working with an international service/organization.
5. Proven managerial experience.
6. Manage teams with emotional intelligence.
7. Ability to build strong relationships across cross-functional teams.
8. Strong strategic planning, analytical, and investigative skills.
9. Strong written and verbal communication skills.
10. Training and experience providing clinical supervision.
11. Global strategic thinking with experience working with organizations that have a global footprint.
12. Strong decision-making and problem-solving skills.
13. Awareness and sensitivity to cultural diversity.
14. Knowledge of different therapeutic methods/modalities.
15. Experience with navigating professional, legal, and ethical regulations in various countries.
16. Program management and evaluation experience.

What we offer:

At Workplace Options, we don't just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

• Paid Time Off
• Life Insurance
• Employer Pension Contribution
• Travel Reimbursement
• Extended healthcare, dental and vision benefits
• Life insurance, AD&D and Long-term disability insurance
• Monthly clinical supervision
• Supervision stipend
• Training/tuition reimbursement
• Access to professional monthly clinical development webinars & professional development workshops
• Gym Reimbursement
• Wellness rewards
• Access to EAP benefits and all WPO services
• Mentorship Program
• 24/7 support for risk calls
• Employee exchange programme
• Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website *** and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience.

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