Clerical Support Associate, Family Medicine Teaching Unit

Humber River Health
CA - Ontario - Toronto
January 3, 2025
IT

Position Profile:

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America's first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen's University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we're not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

We currently have an exciting Full-Time opportunity for a Clerical Support Associate to join our Schulich Family Medicine Teaching Unit (FMTU) team.

Employment Status:
Permanent Full Time
Hours of Work:
Must be available for 8 hour shifts, days, evenings (subject to change)
Location:
Humber River Health, Willson Site
Labour Group:
NOWU Clerical
Reporting Relationship:
Manager, Schulich Family Medicine Teaching Unit and Integrated Care Services
Hourly Rate:
$29.111 - $30.131

Responsibilities:

Responsible for clerical support including patient registration in Schulich FMTU electronic medical record (EMR) and in Meditech and the maintenance of patient records
Call potential new patients and book intake appointments and create patient profiles in EMR
Books follow-up appointments as per protocol or as directed by Interprofessional team members
Prepare day lists and patient encounter forms for the next day's clinic
Greet patients upon arrival, register, confirm all relevant details (i.e., health card number, address, etc.)
Escort patients through clinical space and assist with patient preparation for visits, as needed
Maintains privacy and confidentiality of the patients and the whole team
Answer telephone calls, refer urgent calls to the appropriate team member
Screen, prioritize and process patient requests for appointments, deferring to members of the Interprofessional Team, as needed
Manage patient flow to optimize efficiency of the Interprofessional team members' time
Receive and send faxes, scanning of documents to correct member of the Interprofessional team, following up on urgent requests
Provide information over the phone to patients as appropriate and take message to pass on to the Interprofessional team members
Interact with other hospital departments, laboratories and external medical institutions on behalf of patients and team members (i.e., follow-up on referral appointments, repeat prescriptions, etc.)
Provide general clinical administration support using Microsoft Word applications etc.
Order and restock supplies and equipment
Collect and maintain accurate statistical data as required/requested
Assist with other duties assigned

Requirements:

Must be a high school graduate or equivalent
Knowledge of medical terminology is required
Completion of a Community College Medical Secretary or Business Administrative Diploma preferred
Minimum 2 years full time equivalent recent and relevant clerical experience in a busy clinical environment required
Previous experience in a primary care provider setting or academic is an asset
Good keyboarding skills with minimum typing speed of 40 WPM (the ability to perform medical transcription is preferred)
MEDITECH computer experience an asset
Experience with EMRs (i.e., OSCAR, Telus PCC) used in primary care setting an asset
Demonstrated computer proficiency including Microsoft Office (Excel)
Exceptional communication skills, both oral and written
Ability to effectively interact with professionals of various disciplines as well as with patients and families, and effectively respond to concerns that arise
Excellent organizational skills, problem-solving skills and detail oriented
Effectively able to re-establish priorities, as needed
Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations
Ability to work in a multidisciplinary setting including medical residents and learners
Ability to work autonomously as well as in a team setting
Knowledge of a second language an asset
Proven ability to provide excellent customer service, on the telephone and in person
Applicant may be required to successfully complete full administrative testing, to include typing speed and MS Office
Excellent attendance and discipline free record required

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto's Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health is a priority. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.

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Read the full job description and apply online on the recuiter's web-site

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