Business Resiliency Manager

Friday, January 24, 2025

WHO WE ARE

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we're passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, witha range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage product.

OUR VALUES, OUR PASSION

At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.

• Courage to Act. Do the Right Thing
• One Team. One Vision
• Think Long-Term. Ever-Evolving

POSITION SUMMARY

The Business Resiliency Manager is responsible for developing, implementing, and maintaining comprehensive resilience strategies and plans at Home Equity Bank to ensure the organization's ability to operate through disruptions, crises, and emergencies. The role requires a proactive approach to identify potential risks, mitigate their impacts, and ensure business continuity across all operational facets.

MAJOR ELEMENTS OF THE ROLE

Business Continuity Planning

• Develop, implement, and maintain business continuity plans (BCP) for all critical business functions and processes.
• Collaborate with key stakeholders across the bank, particularly critical business units and work directly with the risk team on internal and third party risks.
• Coordinate with various departments to identify and prioritize essential services and resources required to maintain operations during disruptions.
• Conduct business impact analyses to determine potential threats and their impacts on business operations.
• Collaborate with IT to ensure data backup, recovery, and restoration strategies are in place and tested regularly.

Operational Resilience

• Develop, implement and maintain an end-to-end mapping of critical bank functions and processes.
• Leveraging BIA data, implement a dependency mapping process identifying gaps in the resilience of critical functions
• Collaborate with business stakeholders to identify single points of failure related to people, processes, technology and suppliers.
• Identify strategies to mitigate the risk of these single points of failure.

Crisis Management

• Develop and implement crisis management plans and procedures to ensure a coordinated response to emergencies and incidents.
• Establish and maintain a crisis management team, clearly defining roles and responsibilities for key personnel.
• Conduct regular training and simulation exercises to prepare staff for effective crisis response and recovery.
• Coordinate communication efforts during crises, ensuring timely and accurate information is disseminated to stakeholders.

Resilience Specific Risk Assessment and Mitigation

• Identify and assess potential risks to business operations, including natural disasters, cyber threats, supply chain disruptions, and other hazards.
• Develop and implement risk mitigation strategies to minimize the impact of potential disruptions on business operations.
• Monitor emerging threats and trends to ensure the organization's resilience strategies remain current and effective.
• Collaborate with external partners, including vendors, suppliers, and emergency services, to strengthen the organization's resilience capabilities.

Training and Awareness

• Develop and deliver training programs to educate employees on business continuity and crisis management procedures.
• Promote a culture of resilience within the organization, encouraging staff to proactively identify and report potential risks.
• Conduct regular drills and exercises to test the effectiveness of resilience plans and identify areas for improvement.
• Provide ongoing support and guidance to employees to ensure they understand their roles and responsibilities in maintaining business continuity.

Governance, Monitoring and Reporting

• Monitor the effectiveness of business continuity and crisis management plans through regular testing, audits, and reviews.
• Prepare and present reports to senior management on the status of resilience initiatives, including identified risks, mitigation efforts, and areas for improvement.
• Maintain accurate records of all resilience activities, including training sessions, exercises, and incidents.
• Ensure compliance with relevant regulations, standards, and best practices related to business continuity and crisis management.

SKILLS AND EXPERIENCE REQUIRED

Education and Experience

• Bachelor's degree in business administration, risk management, emergency management, or a related field (or equivalent experience).
• At least 5-7 years of experience in business continuity, crisis management, risk management, or a related discipline.
• Professional certifications such as Certified Business Continuity Professional (CBCP), Master Business Continuity Professional (MBCP), or equivalent experience are highly desirable.
• Proven track record of developing and implementing effective business continuity and crisis management plans.

Key Skills

• Analytical Skills: Ability to assess complex risks and develop strategic plans to mitigate their impacts.
• Communication Skills: Excellent verbal and written communication skills to effectively convey information to stakeholders at all levels.
• Leadership Skills: Strong leadership and team-building skills to effectively manage crisis situations and coordinate response efforts.
• Problem-Solving Skills: Ability to think critically and creatively to develop innovative solutions to potential threats.
• Organizational Skills: Strong organizational skills to manage multiple projects and prioritize tasks effectively.
• Attention to Detail: Keen attention to detail to ensure all aspects of resilience plans are thoroughly considered and addressed.

WORKING CONDITIONS UNIQUE TO ROLE

• Hybrid working environment

WHY WORK AT HOMEEQUITY BANK?

HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility - an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.

We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.

A Dynamic Culture - With People at the Centre

We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including theGreater Toronto's Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Profession.