Medical Office Assistant

KMH Cardiology Centres Inc
CA - Ontario - Village
October 31, 2024

Job Title:
Medical Office Assistant

We are a provider of high quality healthcare with 10 clinics in the GTA and South Western Ontario region. Our areas of expertise include Nuclear Cardiology, Cardiology Consults and Diagnostics, MRI, PET and specialist services. Our mission is to set new standards in the delivery of comprehensive, efficient and cost effective health care services with a commitment to high quality patient care.

Key Responsibilities:

Meet and achieve KPI's and performance goals. Ensure tasks are completed in a timely manner within pre-defined KPI's for the team.
Be the first point of contact for patients during their in-clinic experience. Greet patients and visitors, respond to patient check-ins, enquiries and phone calls. Facilitate patient flow by communicating patients' arrival and respond to patient inquiries in a courteous and empathetic manner.
Execute bookings for KMH services and optimize clinic capacity. Communicate appointment details and reschedules. Schedule and confirm patient appointments and follow ups. Execute bookings for diagnostic tests and new consult referrals from physicians.
Build and develop relationships with new and existing patients, physician offices and other healthcare facilities. Coordinate with external facilities to obtain results/reports and to schedule or reschedule appointments.
Respond to high volume of inbound and outbound calls promptly. Maintain accurate patient records and ensure all required forms and documentation are completed per protocols.
Ensure the privacy and confidentiality of patient health information. Collaborate with internal teams to provide and gather information, enabling patient requirements to be dealt with efficiently.

Requirements:

Minimum 1 year medical office experience in a similar role.
Cardiology clinic experience is an asset.
Medical office administration diploma.
Ability to work proficiently and independently in a fast paced environment. Ability to establish priorities and achieve objectives with minimal supervision.
Excellent verbal and written communication skills including a good telephone manner.
Strong understanding of medical terminology. Proficiency in technology including MS Office and EMR systems experience.
Good time management and organization skills. Ability to deal with sensitive information with a high degree of privacy and diplomacy.
Team orientation. The ability to provide coverage at a second location:
KMH North York.

Working Conditions:

This is a full-time position that is scheduled between Monday-Friday. Saturday's are required on rotation with the team.
This role is scheduled for shifts with start times as below:
This role reports to the Team Lead Reception.

Benefits:

Competitive rate.
Comprehensive benefits.
Work Perks.
KMH Fit wellness initiatives.
The opportunity for growth.

Application Instructions:
Please submit your current resume and cover letter to apply for this position. Background check and vaccinations required. Only candidates selected for an initial virtual or telephone interview will be contacted. No agencies please.

Read the full job description and apply online on the recuiter's web-site

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