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We are seeking a highly motivated and customer-focused individual to join our Inside Sales team as a Customer Service Representative - Sales Support. This role plays a critical part in ensuring our customers receive exceptional service, from answering inquiries to processing orders.

About the Role

  • Answer all customer inquiries via email and telephone to provide timely, friendly, and professional support.
  • Support customers with their purchases, order entry, and future inquiries to ensure seamless transaction experiences.
  • Process orders for invoice processing and posting, maintaining accurate records and meeting deadlines.
  • Review outstanding orders to check for status changes or non-committed products at the time of entry, minimizing errors and delays.
  • Assist with various mailings, especially those occurring pre-season, to maintain efficient operations.
  • Perform random tractor-trailer checks to ensure load accuracy before delivery, upholding quality standards.
  • Participate in and assist with cycle counting throughout the year and yearly full yard counts, maintaining inventory accuracy.
  • Participate in and assist with Seconds Sale, driving sales growth.

What We're Looking For

  • Exceptional phone skills, providing excellent customer service with each interaction.
  • Problem-solving and math skills are essential for making informed decisions and resolving issues efficiently.
  • Strong computer skills, including proficiency in Microsoft Office applications, to effectively manage tasks and data.
  • Ability to prioritize tasks, manage competing deadlines, and work in a fast-paced environment, maintaining organizational skills and attention to detail.
  • Capacity to build effective relationships with customers, management, and employees, fostering a positive and collaborative work environment.
  • Ability to lift 25 pounds, ensuring physical capabilities meet job requirements.

Benefits Package

  • Comprehensive benefits package, offering financial security and peace of mind.
  • Immediate enrollment into Health & Dental benefits, prioritizing employee well-being.
  • Profit Sharing, incentivizing employee performance and contributions.
  • Employer-matched pension plan, promoting long-term financial stability.
  • Wellness Program, encouraging a healthy work-life balance.

We Are Unilock Ltd.

We believe in tackling difficult subjects, like Diversity, Equity, and Inclusion, to create an environment where everyone feels valued and supported.

Sustainability is also a priority, as we strive to be carbon neutral by 2035.

Accessibility is fundamental to our organization, and we commit to providing accommodation for people with disabilities.

Read the full job description and apply online on the recuiter's web-site

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