Senior IT Support Engineer

Senior IT Support Engineer

Alludo has an immediate vacancy for this role.

Push the boundaries of tech.
In your sweatpants.

We're looking for an experienced Senior IT Support Engineer to help us change the way the world works.
Here, you'll be part of a global IT Support team with members across the USA, Europe, Africa, and Asia, with a focus on leveraging automation and scripting to streamline support tasks and processes.

The top creative and technical minds could work anywhere. So why are so many of them choosing Alludo? Here are three reasons:

1. This is the moment. It's an exciting time at Alludo, with strong leadership, a refreshed brand (you probably know us as Corel!), and a whole new approach to changing the way the world works.
   We're at the forefront of a movement, and we want you to ride this wave with us.
2. We want you to be you. Too often, companies tell you about their culture and then expect you to fit it.
   Our culture is built from the people who work here.
   We want you to feel safe to be who you are, take risks, and show us what you've got.
3. It's your world. We know you have a life.
   We want to be part of it, but not all of it.
   At Alludo, we're serious about empowering people to work when, how, and where they want.
   Couch? Sweatpants? Cool with us.
   We believe that happy employees mean happy customers.
   That's why we hire amazing people and get out of their way.

Sound good so far? Awesome. Let's talk more about the Senior IT Support Engineer role and see if we're destined to be together.

As a Senior IT Support Engineer, You Will:

• Be part of a global IT Support team with members across the USA, Europe, Africa, and Asia, with a focus on leveraging automation and scripting to streamline support tasks and processes.
• Utilize scripting technologies (e.g., PowerShell, Python) to automate and enhance the efficiency of bulk operational tasks, minimizing manual intervention and reducing time-to-completion for routine activities.
• Identify, scope, and implement process automation opportunities by applying cutting-edge technologies, with the goal of driving continuous improvement and optimizing workflows within the IT infrastructure.
• Lead and execute cross-functional IT infrastructure projects, emphasizing automation and process improvements to accelerate outcomes and enhance system reliability.
• Administer and manage Okta to ensure smooth single sign-on (SSO) operations, user provisioning, and access management, while using automation to simplify identity and access control processes.
• Act as the first point of contact for internal customers in Canada, the US, and the LATAM region, while collaborating with IT Support colleagues globally to deliver high-quality, automated, and reliable services.
• Provide support for Software, Cloud Solutions, Apps, and Hardware, onsite at our office in Ottawa, remote via ticketing system, MS Teams and Remote Desktop session.
• Leverage Mobile Device Management (MDM) tools to automate the deployment of corporate software and policies, ensuring consistent configuration across devices and reducing manual effort.
• Install, setup, and provision client hardware, using automation where applicable to streamline onboarding and hardware refresh processes for new hires and existing employees.
• Maintain accurate inventory of client hardware in the asset management system, leveraging automated tracking tools to reduce manual inventory management tasks.
• Administrate and manage user accounts and permissions in various systems (e.g., Okta, Microsoft Entra, Local Active Directory, SharePoint Online, Exchange Online, Single Sign-On, VPN) with a focus on automating user lifecycle management.
• Write and maintain internal knowledge base articles and procedures, with an emphasis on documenting automation workflows, scripting best practices, and process improvements for use across the global IT Support team.

What You Bring to the Table:

• Bachelor's degree in IT / tertiary education in related field, or equivalent combination of education and experience.
• 10+ years' experience in a similar role.
• Advanced Scripting and Automation skills (PowerShell, Python, Ruby preferred).
• Experience with Identity Management Systems and Workflows (Okta preferred).
• Proven track record as contributor and lead in cross functional projects.
• Experience with MDM solutions (Intune and Kandji preferred).
• Experience in a remote work environment (Remote Control Software, VPN Solutions, user guidance).
• Extensive Knowledge in administration of Microsoft 365 (Entra, Exchange, SharePoint, One Drive, Teams).
• Extensive knowledge of Local Active Directory.
• Knowledge in installation, operation, troubleshooting and management of Windows 10, Windows 11, and macOS.
• Customer Service oriented, with a strong desire to help users in a quick and efficient manner from first contact to resolution.
• Strong client facing and communication skills.
• Strong analytical, technical, and problem-solving thinking.

What are you waiting for? Apply now! We can't wait to meet you.

(FYI, we're lucky to have a lot of interest and we so appreciate your application, though please note that we'll only contact you if you've been selected for an interview.)

About Alludo

Alludo is a beloved and trusted industry titan fueled by make-everything-easier flexibility.
With a 30+ year legacy of innovation, we understand where you've been, and we're uniquely equipped to get you where you want to be.
Our comprehensive collection of creative, collaborative, and productivity solutions propel your teams on their journey.
From meeting your deadlines to realizing your dreams, Alludo empowers all you do.

Our products enable millions of connected knowledge workers around the world to do great work faster.
Our success is driven by an unwavering commitment to deliver a broad portfolio of innovative applications - including CorelDRAW, MindManager, Parallels, and WinZip - to inspire users and help them achieve their goals.

It is our policy and practice to offer equal employment opportunities to all qualified applicants and employees without regard to race, color, age, religion, national origin, sex, political affiliation, sexual orientation, marital status, disability, veteran status, genetics, or any other protected characteristic.

Alludo is committed to an inclusive, barrier-free recruitment and selection process and work environment.
If you are contacted for a job opportunity, please advise us of any accommodation that are required.
Appropriate accommodation will be provided upon request as required by Federal and Provincial regulations and Company Policy.
Any information received relating to accommodation will be treated as confidential.

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