Senior Information Systems Automation and AI Engineer

SurveyMonkey
CA - Ontario - Ottawa
December 27, 2024
Engineering

SurveyMonkey is the world's most popular platform for surveys and forms, built for business-loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms.
With built-in research expertise and AI-assisted technology, it's like having a team of expert researchers right at your fingertips.

Trusted by millions-from startups to Fortune 500 companies-SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
Discover how at surveymonkey.com.

What we're looking for

As a Senior Information Systems Automation and AI Engineer, you will lead the design, implementation, and optimization of automation programs, including AI-driven solutions, to streamline productivity and enhance operational efficiency across the SurveyMonkey enterprise.
Leveraging your expertise with platforms like UiPath and SharePoint, proficiency in Python, and proven success in applying AI tools such as ChatGPT to Sales and Marketing initiatives, you will spearhead strategic efforts to automate repetitive tasks and transform business operations.

This role combines technical expertise with strategic vision to develop scalable, impactful solutions that align with SurveyMonkey's digital transformation objectives, driving measurable improvements in productivity and efficiency.

What you'll be working on

Automation and AI Strategy Development:
- Define and lead enterprise-level strategies for Automation and AI, aligning investments with company goals, quantifying business cases, and advocating for scalable, high-impact solutions.
Solution Design and Implementation:
- Collaborate with cross-functional teams to identify opportunities, define requirements, and design or deploy AI-based and automation solutions, leveraging technologies such as LLMs, and Robotic Process Automation that streamline workflows, improve productivity, and enhance stakeholder experiences.
Technical Expertise and System Performance:
- Provide technical leadership in designing high-performing, scalable products, monitor performance, and foster a culture of continuous improvement.
Stakeholder Collaboration and Engagement:
- Partner with executive stakeholders and cross-functional leads to identify opportunities, align solutions with broader business objectives, drive operational efficiency, and ensure alignment with organizational goals.
Innovation and Mentorship:
- Stay at the forefront of industry trends through R&D, proof-of-concept cycles, and pilot programs while mentoring junior engineers and sharing best practices in automation and AI.

We'd love to hear from people with

Extensive Experience in Automation and AI Solutions:
- 8+ years of working experience in technology, data architecture, and AI-driven solutions, with hands-on expertise in Robotic Process Automation (e.g., UiPath) and AI technologies like ChatGPT and NLP models, integrating solutions with other systems such as databases, Customer Relationship Management (Salesforce), Enterprise Resource Planning (Netsuite).
Technical Mastery Across Tools and Environments:
- Deep knowledge of programming languages (Python, SQL) and business intelligence tools (Tableau), with proficiency in cloud-based platforms (AWS, Azure, Google Cloud), data architecture, and successfully using APIs to streamline solutions throughout SurveyMonkey's ecosystem (e.g.
  Outreach, ZoomInfo, HubSpot).
Data-Driven Innovation:
- Proven ability to leverage data-driven product design and architecture to create impactful, scalable, and sustainable automation and AI solutions.
Problem Solving and Stakeholder Collaboration:
- Exceptional analytical skills for solving complex challenges, with proven ability to present technical information and ROI-focused business cases to executive stakeholders and drive cross-functional alignment.
Educational Background and Business Acumen:
- Bachelor's or Master's degree in Computer Science, Information Systems, Business, or equivalent experience, coupled with the ability to quantify ROI and align technology investments with business goals.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making.
As such, you will be required to work from a SurveyMonkey office up to 1 day per week.
• LI - Hybrid

Why SurveyMonkey? We're glad you asked

SurveyMonkey is a place where the curious come to grow.
We're building an inclusive workplace where people of every background can excel no matter their time zone.
At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination.
We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.
Accommodations are available for applicants with disabilities.

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Read the full job description and apply online on the recuiter's web-site

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