Membership Program Manager

About Us

The Hotel Association of Canada is the leading voice of the Canadian Hotel & Lodging industry, bringing legislative solutions to industry challenges.
Our mission is to enhance the prosperity of the Canadian Hotel and Lodging industry through strong member engagement, effective advocacy, and the provision of valued programs and services.

Operated by the Hotel Association of Canada, Green Key Global is a leading international environmental certification body that offers standardized programs and resources, designed specifically for the hotel and meetings industries.
Green Key's mission is to be positioned in the lodging industry as a leader in corporate social responsibility certification, through education, collaboration and promotion.

About the Role

The Hotel Association of Canada is currently seeking a MembershipProgram Manager to support its Green Key Global sustainability certification programs.

Reporting to the Director of Operations, theProgram Manager will oversee the key operational elements of the Green Key Global programs.
In this role, you will be responsible for the systems, technology and processes used to run the hotel certification program.
You will also be responsible for overseeing the effective implementation of new systems and processes to manage rapid growth across Canada and into the US market.
An exciting time for the program, it is positioned for rapid expansion and is undergoing significant investment.
In this role, you will implement these investments in order to maximize member benefits and ensure a best-in-class certification journey for hotel members.

This role will work cross-functionally with communications and sales to ensure alignment in all sales and marketing efforts to the key values and criteria of the Green Key Global programs.
The ideal candidate will have several years of progressive experience in a high-touch, service-oriented management role.
This role will be expected to balance day-to-day program operations with longer-term project management and be comfortable designing the mechanics of executing strategy as established by the organization's leadership team.

Location:

Hybrid - Ottawa based.

The candidate must have a suitable home-based workspace and reliable high-speed internet.

Key Responsibilities:

Program Management

• Responsibility for overall program performance, reporting and tracking against established KPIs.
• Preparation of monthly and quarterly performance reporting.
• Developing and executing strategies to improve functionality and usability for members.
• Develop user friendly support materials to assist and engage members throughout the certification process.
• Manage day-to-day administration of the GKG programs, including overseeing billing, receivables and related reconciliations.

Project Management

• Develop and execute project plans for continuous program development and strategic initiatives.
• Work collaboratively with other staff and external consultants to ensure GKG maintains its position as an industry leading sustainability certification program.

Database Management

• Ongoing management of all data collected through the program.
• Ensuring that critical data points are maintained and managed according to standards.
• Development of database analysis opportunities to provide value-add reporting and insights to the industry.

Sales & marketing support

• Work collaboratively with the sales and marketing team to build, execute and track communications and member marketing that strengthens the GKG brand, positions the organization as a thought leader and ensures timely relevant information is available through our communication channels.

Knowledge & Skills Required:

• Excellent communication skills (oral and written).
• Self-directed, self-starter with the ability to manage time, prioritize and work independently.
• Able to balance multiple priorities and work to meet tight deadlines.
• Able to administer project management of complex programs, updates, and technology improvements.
• Strong working knowledge of Microsoft Office applications, particularly Excel.
• Comfortable with technology, including learning new software.
• Proficient with MS Teams, Zoom and other collaboration platforms.
• Previous experience in sustainability, associations, or similar roles would considered be an asset.
• Previous experience with certification programs would be considered an asset.

Requirements:

• Bachelor's degree or diploma in business, hospitality, communications, or a related field; equivalent experience also considered.
• Prior experience with certification / accreditation programs OR hotel operations and management experience are necessary.
• Knowledge of environmental sustainability practices and standards would be a benefit.
• 7-10 years of progressive operational experience with analytical and problem-solving abilities, with a strategic mindset and a focus on continuous improvement.
• Proven ability to manage multiple projects, priorities and stakeholders and deliver results.
• Ability to work autonomously and take initiative without constant supervision.
• Bilingualism (English & French) would be an asset, but is not required.

We thank all applicants, but only those applicants selected for an interview will be contacted.

HAC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We respect the dignity and independence of people with disabilities and provide accommodation and support to persons with disabilities throughout the recruitment and selection process.