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Prêt à relever le défi ?

Relevant du Gestionnaire Hypercare de Projet, le ou la titulaire du poste a comme principales responsabilités d'assurer la maintenance des processus et procédures de services nouvellement intégrés en station tout en offrant le support nécessaire aux champions attitrés à chaque location.

Responsabilités:

  1. Suivre quotidiennement les tâches effectuées par les joueurs clés en lien avec le service en question et, au besoin, proposer des solutions afin de rencontrer les objectifs de l'entreprise;
  2. Collaborer avec les membres des équipes opérationnelles en station et l'équipe de stratégie, en participant à l'amélioration des procédures et méthodes de travail liées aux services à maintenir;
  3. Assurer la conformité des processus de nouveaux services mis en place en station dans le but d'en faciliter la maintenance rapidement;
  4. Rapporter les écarts de conformité et proposer des pistes de solutions pour corriger ces écarts rapidement;
  5. Effectuer des déplacements en station partout au Canada.

Qualifications requises:

  1. Expérience d'au moins trois (3) ans dans un poste de supervision des opérations, de contrôle de qualité ou autre poste similaire, dans l'industrie du transport de préférence;
  2. Connaissances des outils de la suite Microsoft Office;
  3. Connaissances informatiques générales liées à l'utilisation d'un ordinateur portable;
  4. Connaissance technique en lien avec l'utilisation d'outils de repérage complexe;
  5. Facilité à assimiler de l'information rapidement dans un contexte très évolutif;
  6. Capable de communiquer efficacement, oral et écrit et avoir un bon sens de l'écoute (Anglais et français);
  7. Excellente gestion du stress et être capable de bien s'adapter aux changements;
  8. Entregent, autonomie, débrouillardise, polyvalence et résilience;
  9. Démontrer des aptitudes favorisant le travail d'équipe, l'innovation, la rigueur et le service client.

Read the full job description and apply online on the recuiter's web-site

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