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Conseiller Bilingue, Ventes et Service Client (Ottawa)

Nos équipes sont au coeur de tout ce que nous faisons.
Ensemble, nous aidons les gens, les entreprises et la société à aller de l'avant dans les bons moments et à être résilients dans les moments difficiles.

À propos du poste

Nous recherchons des Conseillers Bilingues, Ventes et Service Client pour rejoindre notre équipe grandissante!

Si vous avez la passion d'aider les autres et que vous êtes reconnu pour vos excellentes aptitudes en communication et en relations humaines, nous voulons vous rencontrer!

En tant qu'Agent bilingue des ventes et du service à la clientèle, vous deviendrez un conseiller de confiance qui aidera les Canadiens à protéger les choses qui leur tiennent à cœur.

Nous vous fournirons le mentorat et la formation dont vous avez besoin pour atteindre vos objectifs de carrière, et votre succès sera reconnu par notre plan de bonus annuel et notre cheminement de carrière accéléré qui vous donnera la possibilité d'obtenir une promotion après six mois dans le poste.

La date d'entrée en poste pour ce poste hybride est le 24 février 2025 et vous serez basé à notre bureau du 1200, boulevard St-Laurent, à Ottawa.

Ce que vous accomplirez chez nous :

  • Jouer un rôle clé dans la protection optimale des biens les plus précieux de nos clients en les aidant à faire des choix éclairés, en répondant à leurs questions sur les produits et en les conseillant sur les prochaines étapes.
  • Analyser les besoins des clients, promouvoir et faire de la vente croisée de produits et de services.
  • Accepter et traiter les changements de méthodes de paiement.
  • Traiter les demandes de renseignements par téléphone et par courrier électronique des clients existants de manière professionnelle et rapide.

Ce que vous mettrez à profit :

  • Le bilinguisme (français-anglais) est obligatoire - Nécessité de répondre aux appels et de fournir une prestation de services à une clientèle anglophone et francophone sur une base régulière.
  • Minimum d'une année d'expérience en service à la clientèle.
  • Vous êtes un communicateur naturel et vous savez écouter et faire preuve d'empathie.
  • Connaître la technologie et être à l'aise pour travailler avec différents systèmes.
  • Capacité à effectuer plusieurs tâches à la fois et à garder son sang-froid sous la pression.
  • Volonté de passer l'examen provincial pour obtenir votre licence d'assurance.
  • Aucune expérience de travail au Canada requise, mais nécessité d'avoir l'autorisation de travailler au Canada.

Ce poste exige également :

  • Que vous soyez disponible pour travailler du lundi au vendredi entre 8h00 et 20h00 et le samedi entre 8h00 et 17h00.
  • Au cours de la première année, vous devrez travailler tous les samedis.
    Après vos 12 premiers mois en poste, ce sera une rotation d'un samedi sur cinq.
  • Au cours de la première année, nous vous demanderons de travailler les jours fériés et vous serez rémunéré conformément aux normes du travail.

Ce que nous offrons

Notre formule hybride permet de maintenir un équilibre entre le télétravail et les avantages des interactions en personne.

En travaillant chez nous, vous aurez tous les outils pour donner le meilleur de vous-même chaque jour.
Voici ce à quoi vous pouvez vous attendre en devenant un membre permanent de notre équipe :

  • Un régime complet d'avantages financiers qui reconnaît vos succès.
  • Un régime d'achat d'actions des employés parmi les meilleurs de l'industrie, avec une cotisation de contrepartie correspondant à 50 % des actions nettes achetées.
  • Un régime de retraite et d'avantages sociaux flexible et complet, et un service de soins de santé virtuels.
  • Des aménagements de travail flexibles.
  • La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année.
  • Un compte de dépenses mieux-être pour favoriser un mode de vie sain et actif.
  • Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues.
  • Un écosystème d'apprentissage dynamique en milieu de travail, offrant des parcours d'apprentissage, du contenu interactif en ligne et des programmes inspirants.
  • Des dirigeants et des collègues inspirants qui vous soutiennent et contribuent à votre développement.
  • Un programme d'action communautaire, car ce qui vous tient à cœur fait partie de ce qui vous rend unique et la façon dont vous redonner à la collectivité doit l'être tout autant.

Read the full job description and apply online on the recuiter's web-site

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