Client Care Agent

House of Commons of Canada Chambre des communes du Canada
CA - Ontario - Ottawa
January 4, 2025

The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy.
Our success is made possible by our talented and dedicated workforce.
We value diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth.
If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you! The House of Commons' Parliamentary Precinct Operations is currently looking to staff the Client Care Agent position.
About the Role:
In this role, you are accountable for the delivery of excellent client services to Members of Parliament and their staff, as well as House officers and internal partners of the Client Care Team.
You are the initial point of contact and address inquiries on a large range of topics and requests, all while complying with policies, processes, and procedures.
Effectively, the Client Care Agents assist clients by selecting the appropriate service, initiating its use, monitoring the status, and following up to ensure client satisfaction.
As a representative of the House of Commons, you continuously display a high degree of professionalism, non-partisanship, and efficiency.
Top Reasons to Join the Client Care Team:
The Client Care Team provides clients with an enhanced experience and seamless, unified services.
You will join a dynamic team who provide consistent, streamlined and exceptional service experience to Members, their staff, and House Administration employees.
In this role, you will broaden your knowledge of the different Service Areas of the House Administration and have an opportunity to participate in various programs and projects.
Every day will be a new stimulating challenge.
You will work in a dynamic environment where you will be valued and developed.
Training and development opportunities.
Work-life balance /35-hour workweek/ flexible schedules 4 weeks' vacation (minimum) QualificationsEducation:
Post-secondary education OR an acceptable combination of education, training and relevant experience.Experiences:
Experience in evaluating and analyzing information and reviewing various types of requests;Experience in interpreting and analyzing requests, policies and procedures;Experience in addressing client service complaints, in conducting follow-ups and resolving issues;Experience in working collaboratively with internal partners;Experience documenting and completing communication logs.Assets:
Minimum of two (2) years experience working in a contact centre environment; Experience working with high profile executive clients.
Additional InformationWe are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process.
If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at *** bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required.
The profile for this position is CBC.
Consideration may be given to candidates with other linguistic profiles.
We invite you to save a copy of the notice of job opportunity.
Once the closing date has passed, these documents will no longer be available.Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.Learn more about us! Visit Ourcommons.ca.To learn about our hiring process, visit Eligibility and Selection.

Read the full job description and apply online on the recuiter's web-site

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