Seasonal Live Services Agent I

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A 30-word summary of the job description

  • Speak with customers via live chat, phone, and/or email channels, taking ownership of their needs and managing them to completion
  • Deliver world-class customer experiences
  • Find creative solutions for customer issues

Job Responsibilities:

  • Speak with customers via live chat, phone, and/or email channels, taking ownership of their needs and managing them to completion
  • Provide world-class customer experiences
  • Raise awareness of membership opportunities and benefits
  • Find creative solutions to customer issues
  • Guide customers through potential solutions
  • Book services and ensure completion/satisfaction
  • Build sustainable relationships and trust with customers

Requirements:

  • • Proven customer support, client service, or direct client-facing experience
  • • Strong contact handling skills across phone, live chat, and email
  • • Familiarity with CRM systems and practices
  • • Customer-oriented with an ability to adapt and respond to different personalities
  • • Excellent communication and presentation skills
  • • Ability to multitask, prioritize, and manage time effectively

Work Schedule:

  • • Part-Time: 20-29 hours per week
  • • Full-Time: 30-40 hours per week
  • • Shifts will range from 4 to 8 hours

Compensation:

  • $37,000 CAD - $46,000 CAD

Work Life Balance:

  • • Flexible time off with ample learning and development opportunities
  • • Comprehensive onboarding program
  • • Leadership training for Titans at all levels
  • • Holistic health and wellness benefits
  • • Parental leave and support

At Schedule Engine, we celebrate individuality and uniqueness

Read the full job description and apply online on the recuiter's web-site

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