Mortgage Fulfillment Officer

Friday, December 20, 2024

Date:
December 20, 2024

Location:
Toronto

Company:
RFA Bank of Canada

Job Type:
Permanent

About RFA

Founded in 1996, RFA (Realty Financial Advisors) is a leading Canadian-owned real estate firm. Through RFA Bank of Canada and RFA Mortgage Corporation, RFA offers mortgage brokers a complete range of Prime and Alternative mortgage solutions.

RFA Bank of Canada, a division of RFA (Realty Financial Advisors), is a federally regulated Schedule I Bank. Our goal is to be a long-term leader in the residential lending market by offering more than just competitive rates and compensation. At RFA Bank of Canada, we focus on delivering a unique value proposition in the Alternative mortgage space, committed to innovation and exceptional service to meet a diverse range of borrower needs.

The Opportunity

We're looking to fill a Mortgage Underwriter position at RFA Bank of Canada!

Reporting to the Manager, Fulfillment, the Mortgage Fulfillment Officer supports the underwriting and credit decision process by reviewing all required documentation and applying sound due diligence.

Core Responsibilities

As the Mortgage Fulfillment, you will:

Operations:

1. Review and verification of the required underwriting documentation with a strong emphasis on knowledge of income, down payment and property documentation. The incumbent will ensure that documentation adheres to corporate guidelines and is thoroughly verified for accuracy with strong file notation while also focusing on anti-money laundering (AML) requirements.
2. Complete employment verifications with sound due diligence.
3. Correct data entry errors based on documentation and information received during the file review.
4. Be a solution-oriented individual who can operate in a high-paced work environment and is comfortable working with multiple stakeholders to find alternative solutions to deal scenarios while ensuring Corporate guidelines are adhered to.
5. Work closely with senior mortgage underwriters and mortgage funders to identify and address inconsistencies when reviewing documentation against mortgage applications.
6. Be responsible for escalating any inaccuracies, issues, or items that are incomplete and potentially present risk to the Company. Any documentation issues are to be managed according to Company guidelines which can include escalating to the underwriter for sign off.
7. Communicate with internal contacts (management, underwriters, funders, administrators, and mortgage sales staff) and external contacts (mortgage brokers and clients) to ensure transactions are processed in a timely and efficient manner in order to meet deadlines.
8. Monitor changes to deals and update files as required. The incumbent must send correspondence to the appropriate parties apprising them of changes. The incumbent must also ensure the internal stakeholder review queries are dealt with in a timely and accurate manner.
9. Effectively follow up with mortgage brokers and sales team for unsigned commitments and outstanding underwriting documentation through effective pipeline loan management.
10. Establish and maintain positive relationships with mortgage brokers to build loyalty.
11. Meet and maintain strong compliance results on monthly audits.
12. Send completed files to Quality Control and Funding in a timely manner for review while maintaining strong compliance results on monthly audits.
13. Investigate internal and external customer complaints and track complaints until resolved or escalated to the Designated Officer.

Customer Experience:

1. Provide the highest level of internal and external customer service while fielding mortgage broker and client inquiries.
2. Ensure all inquiries are effectively and accurately investigated, responded to, and resolved to the satisfaction of clients.

What You'll Need to Succeed

1. Previous experience with mortgage products, specifically in relation to documentation review, customer service, administration processes, funding, and legal documentation an asset.
2. A high level of proficiency with Microsoft Office and Excel products.
3. General Knowledge of basic accounting principles would be helpful.
4. Positive and enthusiastic attitude.
5. Management may require additional duties or projects to support the team, stakeholders, and vendors.
6. Strong interpersonal and communication skills through both email and on the phone.
7. Work well in a team and have confidence dealing with people and addressing issues.

What Sets You Apart

1. Concise attention to detail and the tenacity to complete the task properly.
2. Strong computer skills, including a high level of proficiency with Microsoft Office and Excel products and the ability to learn new systems quickly.
3. Excellent interpersonal, communication, and customer service skills.
4. Manage multiple priorities while maintaining a high level of quality on all deliverables.

Our Values and What We Offer at RFA

At RFA, we live by our core values. These values guide our daily actions and shape our work culture:

1. Accountability:
   You take ownership of your work & its consequences. You always consider risk & make informed decisions.
2. Selflessness:
   You share info & teach others. You're able to put your ego aside & understand that the best idea wins.
3. Inclusivity:
   You value differing viewpoints & experiences. You understand how this can drive growth & innovation.
4. Innovation:
   You seek opportunity & embrace change. You see tech as a way to enhance productivity & drive profitability.
5. Courage:
   You make tough decisions in our best interest. You see opportunity when faced with challenge or adversity.
6. Impact:
   You value results & your contributions. You rise to the occasion and never settle for sub-par.
7. Performance:
   You embody a competitive spirit, desire to win and strive for executional excellence.

Along with a strong work culture, RFA offers a comprehensive benefits package, including:

• Vision Care
• RRSP Match
• Health & Wellness Spend
• Vacation & Personal Days
• Hybrid working environment

Ready to take the next step?

If this opportunity excites you and aligns with your skills and aspirations, we'd love to hear about how you can contribute to our team at RFA.

Accessibility

Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.