Learning Operations Manager

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.
And we're counting on your unique voice and perspective to help EY become even better, too.
Join us and build an exceptional experience for yourself, and a better working world for all.

The Opportunity

The Learning Operations Manager will play a critical role in managing the operational aspects of the Canadian Learning and Development (L&D) team through process improvement, integration of Global Learning initiatives and guidelines, managing offshore groups and maintaining strong relationships for consistent knowledge and information transfer.

Your key responsibilities

Strategic Planning and Operations

1. Work closely with the All-EY/Learning Ops Lead and Director of L&D to make strategic decisions on team operations, resourcing, and structure.
2. Partner with the All-EY/Learning Ops Lead to oversee, monitor, and establish the annual budget, ensuring alignment with organizational objectives and enhancing financial planning.
3. Collaborate with the Global Learning teams to oversee the transition and adoption of large global initiatives, and ensure any new information, guidelines, and requirements are shared with the Canada L&D team.
4. Identify and initiate continuous improvement opportunities across all learning teams, leveraging extensive knowledge of available tools and platforms to drive impactful change.
5. Manage the Global Continuing Education (CE) policy for EY Canada, ensuring proper firm-wide communication and adherence to SQM requirements.
6. Oversee the strategic implementation and management of offshore services like the Virtual Talent Hub (VTH), IBM Delivery Services and Learning Solutions Services (LSS) team.
7. Stay up to date with industry trends, best practices, and emerging technology to help drive innovation and continuous improvement.
8. Identify opportunities for Robotics Process Automation (RPA), and determine value add of automation.

Team Collaboration and Representation

1. Represent Canada in Global and Americas learning calls, gathering process improvement guidance and disseminating information to the Canadian team.
2. Gather and provide feedback on recommended process improvement initiatives.
3. Manage and collaborate with geographically diverse teams and resources, leveraging global networks to address queries and find effective solutions.
4. Manage regular L&D Learning Operations meetings; collaborating with the Director of L&D to draft agenda topics and connect with team members for discussion items.
5. Consider additional team touch points as needed, to bring together groups and levels to share ideas, collaborate and learn from each other.
6. Opportunity to represent Canada as the regional Badges champion.

Skills and Attributes for Success

1. Ability to collaborate with geographically dispersed team members and client-serving personnel.
2. Strong project management and prioritization skills, able to coordinate multiple projects simultaneously.
3. Excellent written and verbal communication skills, with the ability to work effectively with multiple groups.
4. Strong attention to detail and ability to handle sensitive information confidentially.
5. Proficiency in SuccessFactors (SF), learning management systems (LMS), e-learning platforms, and instructional design software.
6. Demonstrated leadership abilities and strong analytical and problem-solving skills.
7. Knowledge of adult learning principles and best practices in training facilitation.
8. Demonstrated change management skills.
9. Leadership capabilities and ability to manage resources.
10. Strong stakeholder management ability.

To qualify for the role, you must have

1. Education or experience in Human Resources, Learning, or Talent Development.
2. Proficiency in advanced capabilities in Excel and PowerPoint (use of pivot tables and v-lookup).
3. Proficiency in Zoom, MS Teams, Office 360, and SharePoint.
4. Bilingualism in English and French is an asset.

What we offer

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities.
It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business.
In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future.
Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being.

1. Support, coaching and feedback from some of the most engaging colleagues around.
2. Opportunities to develop new skills and progress your career.
3. The freedom and flexibility to handle your role in a way that's right for you.

The salary range for this job in British Columbia is $92,300 to $153,800.
Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work.
We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging.
We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation.
Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us.
Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
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