Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
PRIMARY DUTIES AND RESPONSIBILITIES:
The management of the assigned projects and/or cases;
Adherence to the general HealthForward Inc. processes;
Telephone support:
Implementing call-centre programs including the provision of patient and healthcare professional bodies with telephone support. Current assistance lines focus on:
medical information;
disease management (including compliance, utilization, educational information on specific products/devices/delivery methods);
compliance programs;
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
All patient programs are based on casework methods and include a significant amount of out-bound calls;
Document each activity in program specific database as required;
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager;
Support and collaborate with other staff in the development & implementation of disease management programs including:
Determine and clarify clinical requirements;
Write texts, manuals or patient pamphlets;
Develop compliance program parameters, needs assessments and protocols;
Provide feedback regarding current protocols, database, processes, inter-departmental relationships;
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences;
With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring; and
The Health Case Manager will also be assigned other duties and tasks as required from time to time.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
• A Bachelor's degree or registered nurse (RN) diploma, or registered practical nurse (RPN) diploma, with five to seven years of Nursing experience preferred;
• Bilingualism (French and English) strongly preferred;
• 5 to 7 years of nursing experience preferred;
• Experience and background in various therapeutic areas is an asset;
• Strong patient focus;
• Professional, courteous, efficient telephone manner;
• Strong ability to multi-task;
• Must be detailed-oriented and organized;
• Ability to work under pressure;
• Working knowledge of Word, Excel and Access; and
• Experience in customer service is an asset.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
1. Strong business and financial acumen
2. Strong analytical skills
3. Ability to communicate effectively both orally and in writing
4. Effective interpersonal and leadership skills
5. Effective organizational skills; attention to detail
6. Ability to consistently meet deadlines
7. Excellent problem-solving skills
8. Ability to resolve issues effectively and efficiently
9. Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full timeCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888. 692. 2272 or email hrsc@cencora. com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be re.
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