IT Project Manager

Experis
CA - Ontario - Ontario
January 19, 2025

The IT System Cutover Specialist is responsible for planning, coordinating, and executing the activities necessary for transitioning from legacy systems to new platforms or from one system environment to another. The role ensures minimal disruption to business operations during system transitions and works closely with project managers, business analysts, technical teams, and stakeholders to facilitate smooth cutover events. This position is critical during the final stages of project implementation, ensuring that system cutovers are carried out efficiently and effectively.

Key Experience & Qualifications:

Oracle CCB Experience (Most Important)
Proven experience in leading and executing cutovers involving Oracle Customer Care and Billing (CCB) systems. The ability to develop and manage cutover plans, understand technical components, and oversee smooth transitions in customer care ecosystems is essential.
M&A Experience
Prior experience with mergers and acquisitions, particularly in the context of integrating customer care systems and processes. Understanding of the complexities involved in system migrations and alignment across different platforms.
Utility Background with Customer Experience
Strong knowledge of utility industry operations, particularly customer-facing processes like Customer Information Systems (CIS), IVR systems, and portals. The candidate should have expertise in minimizing customer impact during system cutovers and transitions.

Role Expectations:

Cutover Leadership
Lead the cutover process for the customer care ecosystem of applications (e.g., IVR, CIS, portals, etc.). Develop detailed cutover plans, ensure technical alignment across systems, and track and report progress to leadership.
Oracle CCB Cutovers
Direct experience with Oracle CCB cutovers is a must, including understanding the technical intricacies involved in the implementation and transition.
Understanding of Utility Customer Processes
A deep understanding of utility-specific customer processes, ensuring minimal customer impact during system cutover activities.
Experience with SI Partners
Previous experience working with Systems Integrator (SI) partners to execute large-scale project transitions effectively.
Large-Scale Project Management
Experience managing large-scale projects from start to finish, including but not limited to M&A-related cutovers. The ability to navigate complex project requirements and ensure successful delivery is critical.

Key Responsibilities:

Cutover Planning:

Develop detailed cutover plans outlining tasks, timelines, resources, and dependencies for successful system transitions.
Identify potential cutover risks and create mitigation strategies to minimize disruptions.
Collaborate with project managers, business owners, and technical teams to ensure alignment on cutover activities.

Pre-Cutover Activities:

Conduct readiness assessments to ensure all pre-cutover tasks are completed and systems are fully prepared for the transition.
Organize and execute mock cutover tests to validate cutover plans and identify potential issues.
Prepare and distribute communication plans to inform stakeholders of cutover schedules, potential impacts, and support procedures.

Cutover Execution:

Oversee and manage the execution of cutover activities, ensuring strict adherence to the cutover plan.
Coordinate resources and tasks during the cutover window to minimize downtime and ensure smooth transitions.
Monitor the progress of the cutover and promptly address any deviations or issues that arise.

Post-Cutover Activities:

Verify system functionality and data integrity after cutover to ensure a successful transition.
Conduct post-cutover assessments to identify any issues and ensure they are promptly resolved.
Document lessons learned from each cutover and provide feedback to improve future processes.

Collaboration and Communication:

Work closely with technical teams, including developers, system administrators, and database administrators, to ensure successful cutover execution.
Maintain clear and effective communication with stakeholders, providing regular updates on cutover progress, issues, and resolutions.
Facilitate cutover meetings and status calls to keep all parties informed and aligned.

Documentation and Reporting:

Create and maintain comprehensive documentation of cutover plans, procedures, and outcomes.
Generate detailed cutover reports that summarize activities, issues, and resolutions.
Provide regular updates to project managers and relevant parties to ensure transparency and clarity.

Read the full job description and apply online on the recuiter's web-site

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