Change Management Specialist

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations.
For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs.
Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies.
Metro Supply Chain is a 2024 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
• 6 Month Contract Position
• Summary:
Metro Supply Chain is seeking a skilled Change Management Specialist to join our Integration Management Office (IMO).
This role is critical to supporting the successful delivery of enterprise-wide change initiatives across HR, Finance, and IT.
As a key player on the Change Management & Communications team, you will drive employee engagement, minimize resistance, and ensure a smooth transition during complex changes, including system implementations.If you thrive in dynamic environments, have a passion for people-first solutions, and excel at managing change in complex organizations, this is an exciting opportunity to make a lasting impact.Key Responsibilities:
Change Planning & Strategy:
Collaborate with project teams to develop change management strategies tailored to project scope and employee personas, including salaried, hourly, and unionized employees.Stakeholder Engagement:
Build strong relationships with stakeholders across HR, Finance, and IT workstreams to understand change impacts and align on priorities.Communications Development:
Create clear, concise, and engaging communications that resonate with diverse audiences, including non-desk employees.Training & Enablement:
Partner with training teams to develop and deliver change readiness programs, ensuring employees feel supported and confident during transitions.Change Impact Assessment:
Identify and assess the impacts of change initiatives on various employee groups, focusing on readiness and adoption.Employee Engagement:
Facilitate sessions, workshops, and meetings to foster trust, address concerns, and gather feedback.Change Metrics & Reporting:
Monitor and measure change adoption using tools like surveys and feedback loops, ensuring alignment with project goals.About You:
You're a detail-oriented, empathetic professional with a knack for translating complex changes into simple, actionable steps for employees at all levels.
You enjoy working across functions and thrive in fast-paced environments where clear communication and strategic planning make all the difference.Qualifications:
Experience:
5+ years in change management, organizational development, or a related field, with demonstrated success in managing change for HCM/HRIS, payroll, or workforce management system implementations.Experience working in large, complex organizations of 5000+ employees with varying personas (salaried, hourly, unionized).Mindset:
A people-first approach with a focus on collaboration, empathy, and empowerment.Education:
bachelor's degree in business administration, Organizational Development, HR, or related fields.PROSCI certification or similar is an asset.Skills:
A solid understanding of how people go through change and the change process.Experience with and knowledge of change management principles, methodologies, and tools.Exceptional communication skills, both written and verbal.Excellent active listening skills.Ability to clearly articulate messages to a variety of audiencesAbility to establish and maintain strong relationships.Ability to influence others and move toward a common vision or goal.Flexible and adaptable; able to work in ambiguous situations.Resilient and tenacious with a propensity to persevere.Forward-looking with a holistic approach.Organized with a natural inclination for planning strategy and tactics.Problem-solving and root-cause identification skills.Able to work effectively at all levels of an organization.Must be a team player and able to work collaboratively with and through others.Acute business acumen and understanding of organizational issues and challenges.Familiarity with project management approaches, tools and phases of the project lifecycle.Experience with large-scale organizational change efforts.Ability to travel.Proficiency in tools like Smartsheet, Microsoft Office, and change management frameworks (e.g., ADKAR).Work EnvironmentFast-paced office and warehouse environment.Some travel required, local and cross-border.