Vice President, Issuer Services & Operations Hybrid

Broadridge
CA - Ontario - Markham
January 13, 2025
Management

Vice President, Issuer Services & Operations (Hybrid)

Pay Competitive

Location:
Markham/Ontario

Employment type:
Full-Time

Req#:
JR1068130

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career while helping others along the way, come join the Broadridge team.

The Vice President, Issuer Services & Operations is responsible for planning and overseeing enterprise-level support and service activities for company products and services for a designated client or group of clients. They will ensure quality service and operational performance within the parameters of program and delivery standards.

Key Job Functions/Responsibilities:

Develop client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
Act as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
Collaborate with Sales and Support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
Achieve goals through the work of others, as well as providing leadership and direction through managers.
Management responsibilities include performance appraisals, pay reviews, training, and development.
Job focus is on managing others and applying operational or strategic management skills.
Be accountable for the performance and results of related disciplines.
Executes functional business plans and contributes to the development of functional strategy. Decisions are guided by functional strategy and priorities.
Other duties as assigned.

Basic Skill Level Requirements:

Functional Knowledge:
Require understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines.

Business Expertise:
Apply broad industry and commercial awareness to drive financial and operational performance across sub-functions.

Leadership:
Lead through subordinate managers of managers, execute functional business plans, and contribute to the development of functional strategy.

Problem-solving:
Direct the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment.

Impact:
Be guided by functional strategy, impact results of part of a function, division or region, or facilitate the work done by other functions by providing support to impact the business.

Interpersonal Skills:
Negotiate and influence the opinions of others within the business unit and in external organizations, exercise sensitivity to the audience.

Education:

Degree in Business Administration or Community College Diploma or equivalent work experience.
Knowledge of the Canadian Securities Act and its regulations.

Recruitment Process:

COVID-19 has accelerated change across our workplace, including our hiring practices. As a result, throughout your application process, you may be asked to connect with us virtually, and may not be required to meet in-person. Our recruiters will explain how virtual interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have.

Background Check Process:

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

Employment verification
Reference Checks
Education verification
Credit inquiry
Canadian criminal record check

Workplace Flexibility:

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible. At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation:

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

#LI-Hybrid #LI-TN1

About the company

We provide advanced technology and operations, communications, data, and analytics solutions for the financial services industry and businesses.

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Read the full job description and apply online on the recuiter's web-site

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Vice President, Issuer Services & Operations (Hybrid)

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