Service Administrator

Epiroc AB
CA - Ontario - Lively
November 19, 2024
Management

The Service Administrator is detail-oriented and is responsible for supporting the Service Department in an analytical and administrative capacity. The position requires excellent data analytical, organizational, and communication skills and will be responsible for creating service orders, controlling costs, generating business reports, and timely invoicing of service orders and contracts as required.

RESPONSIBILITIES:

Opening Service Orders with the required information i.e. Purchase Order/Service Request Forms/Scope of Work.
Administrating contract work orders and reporting.
Handling warranty work orders with the required information and approvals.
Controlling Service Order costs within budget.
Ordering, tracking & expediting of parts for the Service Orders.
Carrying out the invoice process of Service Orders in a timely manner.
Confirming accurate entry of labor on Service Orders.
Purchasing from external suppliers as required.
Providing customer quotations & failure analysis reports for repair & return, exchange & fixed price Service Orders.
Management and control of WIP (work orders in progress).
Tracking of Exchange Components Sales/Core Returns.
Retrieve, organize, and analyze information to help a company improve production, efficiency, or another valuable aspect of the business's operations.
Test programs or databases, correct errors and make necessary modifications to existing databases.
Writing and developing reports to meet business needs.
Continuously improve reporting implementation and adapt to changing technologies.
Identifying potential new sales opportunities.
Work hand-in-hand with stakeholders to understand business problems, developing data-driven solutions to overcome these problems.
Assist in vacation planning, administration coverage, after-hours scheduling.
Assist in the promotion and implementation of Customer E-Commerce Solutions (e.g., Shop On Line, EDI, DocMine, Nimbi, Ariba, M3).
Comply with the organization's people management, environmental, health & safety, recycling, sustainability efforts, and quality assurance policies and standards.
Perform special studies and carry out special assignments, as required by his/her manager.
Work on special projects assigned to you by your manager or PSD BLM.
Work cooperatively and positively with all departments in a spirit of teamwork to address problem areas and stimulate aftermarket sales.
Foster practices within the company that are consistent with its values and beliefs. Share knowledge with colleagues and actively work to raise the competence level of our aftermarket group.
Act on behalf of peer group members in their absence as and when called upon to do so either by design or circumstance.

EXPERIENCE/EDUCATION:

Five or more years' experience in Service Administration/Data Analysis/Service Planning.
Bachelor's degree or equivalent in Business, Accounting, Computer Science, Data Science, or related quantitative field (Applied Mathematics, Engineering).
Valid 'G' Driver's License.
Fluency in English and French is an asset (oral & written).

SKILLS AND ABILITIES:

5 years of experience.
Advanced Microsoft Excel skills (Macros, Pivot Tables, Index Match, Filters, Conditional Formatting, Charts, Offset, etc.).
Computer literate, including effective working skills of MS Office, Outlook, M3, Smartsheet, Power BI, Click and Decide.
Critical thinking.
Data and information analysis.
Research.
Great communication and problem-solving skills.
Proven and motivated self-starter who can work with minimal supervision but can take direction.
Strong team player.
Customer relation skills.
Excellent interpersonal skills.
Ability to travel if/as required.
Driven to obtain 100% customer satisfaction.

* Additional tasks and duties may be required.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at ***.

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Read the full job description and apply online on the recuiter's web-site

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