Senior Manager, Business Application Management

Senior Manager, Business Application Management

Apply remote type Hybrid locations Toronto, Ontario New York, New York time type Full time posted on Posted 2 Days Ago time left to apply End Date: December 31, 2024 (10 days left to apply) job requisition id R_1380547

Work Location: Toronto, Ontario, Canada

Hours: 37. 5

Line of Business: Enterprise Enabling Functions

Pay Details: $108,800 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job / Role Responsibilities:

Product & Capability Ownership:

• Lead and integrate cross-functional understanding of Payments & Deposits Products, including the Strategy, defining Product Vision, Business Capability Maps, and Business Outcomes Roadmaps tied to business goals.
• Monitor the regulatory environment, understand emerging industry mandates, and ensure these are incorporated into Product Strategies, considering impact to business stakeholders and customers.
• Explore new product capabilities, develop business cases for product requests and confirm product initiative scope to be shared across impacted stakeholders.
• Identify, document, and validate current state processes and support stakeholders to design the desired future state target operating model (TOM); provide recommendations and/or direction based on the end-to-end customer experience when making decisions.
• Lead, analyze, document, and manage requirements with stakeholders by applying a variety of techniques to probe, elicit, challenge, understand, and gain consensus on requirements.
• Prioritize requirements based on inputs from Business Stakeholders & understanding of broader Roadmap priorities for business outcomes.
• Empowered to make delivery decisions and assess/mitigate/manage risks.
• Manage end-to-end traceability from business goals to business rules and features, epics, user stories, and test cases.
• Drive the team to plan and execute regular Business Stakeholder Demos for completed product increments to demonstrate progress and gather feedback; includes compiling and sharing of team performance metrics.
• Plan for people & process changes, coordinate with impacted stakeholders, and execute change plans (i. e. , documentation, socialization, communications, training).

Modern Way of Working:

• Employ Agile, Product Owner mindset, Shift Left testing methodologies and best practices utilizing collaborative tools like Jira, JTMF, and Confluence to ensure projects progress in the right direction.
• Keep current on emerging trends, tools, and techniques to improve product development and delivery, including best practices from Design Thinking and Lean Startup methodologies.
• Contribute to a culture of innovation, actively seeking ways to enhance capability and performance efficiency.

Leadership:

People Management:

• Lead and manage team members, overseeing activities and deliverables aligned with diverse business clients and segments.
• Foster people development through mentoring, performance feedback, and career succession planning.

Stakeholder Management:

• Build and maintain productive relationships with internal and external partners, acting as an ambassador for the business area and the bank.
• Effectively engage and update stakeholders, ensuring understanding of project timelines and strategic alignment with senior management.
• Influence senior stakeholders and guide team members in the area of expertise, managing expectations and collaborating across teams to achieve business objectives.
• Compile and communicate performance metrics to relevant stakeholders.

Communication & Facilitation:

• Convey complex concepts clearly, transforming information into compelling business narratives.
• Effectively communicate product changes and backlog priorities to stakeholders.

Critical Thinking & Problem-Solving:

• Utilize critical thinking and conflict resolution skills to address complex challenges.
• Recommend best practices for improving products, processes, or services.
• Solve intricate problems and develop innovative solutions through sophisticated analytical thinking.

Education & Experience:

• Undergraduate degree required.
• 7+ years relevant experience.
• 3+ years in Project Management, Product Owner, Testing Practices, and/or Agile delivery experience.
• Certifications such as PMP, Agile Certified Practitioner, or Scrum Product Owner (CSPO) are assets.

Payment & Deposits Product & Capability Domain Knowledge:

• Deep understanding of deposit sub-ledger capabilities (like account management, transaction posting, multi-currency handling, interest calculations, liquidity management, controls, and reporting) to drive/support deposits transformation, an asset.
• Substantial familiarity with various accounts (Nostro, Vostro, Corporate Customer), and integration of payments services with correspondent account processing, an asset.
• Deep understanding of the interaction between payments and deposits operating models and how these serve client needs and use cases.
• Familiarity with regulatory reporting such as EFTR Fintrac, sanction screening, fraud detection, anti-money laundering (AML), compliance reporting.
• Knowledge of SWIFT messages, ISO20022, MX and MT formats.
• Knowledge of non-wire payment methods like drafts and checks.
• Understanding of payment systems and methods such as Canada Lynx, US CHIPS, and FedWire, etc.
• Experience with payment data, canonical models, and payment data mapping.
• Ability to create and document Target Operating Models (TOMs) and define how opportunities and challenges will be delivered through these TOMs.

Preferred Qualifications:

• Proficient in MS Office and collaboration tools like Jira and Confluence.
• Consulting and/or strategy experience preferred, demonstrating problem-solving, analytical thinking, and effective stakeholder management.
• Tier 1 bank or financial institution experience preferred.
• Strong oral and written communication skills.
• Ability to work collaboratively and independently, exercising sound judgment.
• Skilled in data analysis and capable of thriving in ambiguous situations.
• Demonstrated storytelling skills and documentation skills.

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Additional Information:
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