Information Technology Manager

Tri-Mach Group Inc. , a progressive company dedicated to providing the highest quality of service and a safe and positive work environment, requires an Information Technology (IT) Manager.

BACKGROUND

For over 35 years, Tri-Mach has been an industry leader in the food, beverage, and pharmaceutical industries. Headquartered in Elmira, Ontario, with other facilities across North America, Tri-Mach is a full-service, multi-trade solution provider in the manufacturing sector with approximately 300 employees and growing. Tri-Mach's experienced management team and tradespeople are passionate about what they do, and their top-quality craftsmanship shows it. The Tri-Mach name is built on dependable service, hard work, dedication, and the innovation required to meet the demanding challenges our customers face. Tri-Mach's reputation for excellence precedes them, locally, nationally, and internationally.

Tri-Mach Strategic Direction

Mission:
Families building innovative, high-quality, custom solutions through a culture of integrity and multi-trade excellence.

Vision:
To be the number 1 choice for employees and customers alike

Values

Above & Beyond:
We work together to overcome obstacles with hard work, agility, perseverance, transparency, and a results-oriented attitude.

Achieve the Unthinkable:
We continuously develop our people and products to set a new standard for safety, quality, expert design, and workmanship.

Family-Oriented:
We foster an employee-focussed, respectful and open culture that is driven by long-term relationships.

Respect:
We treat others the way we want to be treated. We view all employees as providing equally valuable contributions and as integral parts of the company.

Support:
We are proud members of our community. We promote prosperity for our people, our troops, our economy, and our land.

CANDIDATE PROFILE

The Information Technology Manager is responsible for the effective operation of information technology (IT) services, IT risk management and support across the organization. This individual oversees IT project management, resource management, supervision of IT helpdesk staff, as well as communication with the executive team, business unit leaders, and end users. The IT Manager is also responsible for IT strategic and tactical planning, as well as identifying, selecting, and deploying the appropriate technology resources that will support corporate goals and objectives. Other duties may be assigned as necessary. It is crucial that our IT Manager promotes a positive company image through safety, quality, consistency, and professionalism.

ACCOUNTABILITY

Reports to:
Chief Financial Officer

Staff Reporting to the IT Manager:
4

1. IT Supervisor
2. IT Support Analyst
3. Senior IT Specialist
4. IT Specialist

RESPONSIBILITIES

The essential duties and responsibilities of the job include but are not necessarily restricted to the following.

• Plan, develop, and manage all IT services, programs, and support throughout the enterprise.
• Develop a roadmap of initiatives to minimize cybersecurity risk, execute that plan and maintain its effectiveness.
• Provide internal IT support (server security, software updates, hardware maintenance etc. ).
• Oversee the implementation, deployment and operation of information systems and technology solutions for business needs.
• Manage the IT Helpdesk team with proper triage methodology, efficiency metrics and a reduction in active tickets (backlog).
• Oversee Website functionality and development.
• Assist senior management with the direction and facilitation of IT strategic and tactical planning.
• Research, design, and implement the appropriate technologies to support and improve corporate communications, access to information, and end-user productivity.
• Oversee project management for IT-related undertakings, including clear capture of business requirements, provision of functional deliverables, milestone planning, and project post mortems.
• Ensure that applicable project management practices are followed throughout project lifecycles.
• Hire, staff, and supervise a skilled team of IT professionals; help guide the professional development of IT personnel.
• Assist in developing and managing a budget for technology, IT services, and personnel.
• Liaise with vendors and service providers to ensure efficient and cost-effective acquisition of technology purchases; oversee warranties and service agreements.
• Conduct capacity planning for network bandwidth, storage requirements, messaging, Web sites, and other applications.
• Stay informed on new or emerging trends and technologies that provide clear benefits to the organization, business partners, and/or customers.
• Create and deliver business cases for technology acquisitions.
• Create status reports as required; present findings to senior management.
• Assist in the writing of grants, RFPs, RFIs, and RFQs.
• Plan end-user training as required.
• Act as advocate for IT department and its initiatives.
• Always conduct oneself in a professional manner in alignment with Company values, including but not limited to language use, attire, and workmanship
• In accordance with Company policy and relevant employment legislation, overtime and work outside of regular hours, and being on call may be required at the discretion of the Company
• All other duties as required

QUALIFICATIONS

Education:

• Post Secondary Degree or Diploma in computer science, or an acceptable combination of education and relevant experience.

Experience:

• 10 years experience in the IT industry.
• 5 years of direct work experience in an IT management capacity.
• Hands-on experience installing IT hardware and software.
• Some experience managing budgets for an IT department.
• Project Management experience

Knowledge:

• Advanced overall knowledge of networking, operating system, and server architectures, including Sophos, Aruba, VMware, Nimble, HPE Servers.
• Good overall knowledge of programming concepts, software development cycles, and associated tools and platforms.
• Proficiency with IT operating systems and server application environments Windows, Windows Server, Active Directory, Microsoft 365, Azure, Anti-Virus, Avaya IP Office, camera and security systems.
• Proficiency with VPN networks, firewalls, encryption, and other aspects of network security technologies.
• Support ticket system management.
• Working knowledge of ERP systems, Microsoft NAV/Business Central considered an asset.
• Knowledge of applicable IT laws and regulations.

COMPETENCIES

Leadership

Sound leadership, staff management, and teambuilding skills. High degr.