Senior Product Line Manager

Hiboo Networks Inc. is a new telecommunications company in the Ottawa-Gatineau region that is wholly owned by Hydro Ottawa Holdings Inc.

Hiboo Networks Inc. is passionate and excited to provide high-quality and high-speed fibre optic network solutions and Internet services to the Ottawa-Gatineau region. Our fast, high-capacity and highly secure connectivity solutions built on state-of-the-art technology will deliver the low latency and high reliability network services that the business community increasingly requires to support the region's global leadership and international growth and success.

Imagine working for an exciting new company, where employees have a chance to make a difference, be innovative and contribute to the success of the organization.

Hiboo Networks Inc. is currently searching for a talented individual to join our team as a Senior Product Line Manager. You will lead the company's efforts in defining what markets to participate in and how to win. You will define and lead the New Product Introduction Process and work with our Technology Team to ensure the corresponding New Technology Introduction meets new product introduction goals. This position is a member of the leadership team and will mentor the sales and marketing organizations. This role will leverage both internal and external resources to create and maintain a product roadmap, establish candidate features inventory, and curate solutions detailed in the plan.

The successful candidate will have the unique opportunity to develop a next generation digital service provider service portfolio from the ground up and work with leading technology providers to help drive the roadmap into the future.

Here's What You Will Do

Product Strategy and Development

• Define and maintain a service roadmap; keep a list of candidate features that is generated by both customers and our internal teams.
• Using a defined New Product Introduction Methodology, work with internal and external teams to "service launch" features and services on the service roadmap.

Cross-Functional Leadership

• Conduct market sizing analysis on new opportunities and determine suitability for market demands and Hiboo Networks financial goals.
• Support and mentor the marketing organization as they build and execute marketing campaigns to promote Hiboo Networks services (from the roadmap).
• Support and mentor the sales organization as they quote the services (RFXs).
• Be an internal leader in the negotiation of Master Service Agreements between Hiboo and its customers.
• Work collaboratively with our Technology, Network, and Operations team to ensure the timely and efficient new technology introduction processes and resources.
• Participate as a member of Hiboo's Leadership Team.

Customer Experience Management

• Take responsibility for the quote to cash process for the services launched.
• Define required product codes, product catalogue, ordering and fulfillment processes.
• Make recommendations and then execute the implementation of people, process and technology required to deliver a smooth customer experience.
• Monitor overall customer satisfaction levels for our launched services and make adjustments to our offerings to accommodate.
• Work collaboratively with our Technology, Network, and Operations team to ensure the timely and efficient new technology introduction processes and resources.

Here's What you Need - Skills and Qualifications

• A Diploma or Degree in Engineering, Computer Science, or related discipline.
• Ten (10+) years of hands-on Product Line Management in the Service Provider and Enterprise Networking Space.
• Experience with Business Services such as Internet, Ethernet, MPLS, Data Center/Cloud connectivity, DDoS.
• Proficiency with service provider technology implementation such as BGP, EVPN, VPLS, ESI-LAG, etc.
• Experience and understanding of Service Provider Wholesale markets (NNIs, ENNIs, Wholesale contracts).
• Technical ability along with business acumen for leading presentations.
• Strong understanding of security measures and implementation such as DDOS, DNS Security, SOC, and other cloud managed security posture.
• Strong understanding and experience with 'Outside Plant/Network Access' design and architecture and End-to-End service management (OSS/BSS).
• The ideal candidate has in-depth knowledge of Juniper network products (MX, ACX, and SRX) and software tools (Junos Space, Paragon).
• Juniper Service Provider Routing and Switching Certification.

Here's What's Great to Have - Core Competencies

• Adaptable, adjusts and responds to change, can pivot and prioritize.
• Commitment to quality and excellence.
• Entrepreneurial spirit, is innovative, challenges the status quo and can take risks.
• Motivated to 'hit the ground running', a self-starter who can take initiative.
• Integrity, is trustworthy, fulfills commitments and does what is right.
• Collaboration skills, a team player who loves working with others and sharing ideas.
• Provides 'best in class' customer service.
• Experience in a start-up organization and/or the telecommunications services industry is an asset.
• Bilingual and the ability to effectively communicate to business leaders in both English and French is an asset.

Here's Why You Should Join the Hiboo team

• Competitive Compensation and Incentive Program.
• RRSP Matching Program.
• Employee Referral Bonus Program.
• Wellness Reimbursement Program.
• Home Office Reimbursement Program.
• Cell Phone Reimbursement Program.
• Employee Assistance Program.
• Professional Development.

As we build our team, the health, safety, and well-being of our employees is our top priority.

Hiboo offers employees flexible work arrangements; however, this position is located in Ottawa, and face-to-face meetings with the team will be required. We value the innovation and teamwork that happens when employees come together and are committed to establishing a dynamic workforce that reflects the community it serves. We are stronger together!

Hiboo Networks Inc. is committed to establishing a qualified workforce that reflects the diverse population it serves, and we encourage applications from all qualified individuals. We are committed to preventing and removing barriers to employment for people with disabilities and invite you to contact us if you have questions regarding accessibility or accommodation.

If you are looking to join a new dynamic organization that values entrepreneurial thinking, excellence, innovation, integrity, teamwork, and best in class service, we want to meet you!

Seniority level

• Director

Employment type

• Full-time

Job function

• Product Management and Marketing
• Industries
• Telecommunications