Service Specialist

Service Specialist

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Rogers is seeking a Service Specialist. You will be responsible for the administration and maintenance of IP Radio Access Network, timing systems and wireless service verification tools and systems. The IPRAN operations and network support systems team is responsible for operation and administration of the IP Radio Access Network nationally, timing systems nationally and support wireless core network changes through various verification tools. We pro-actively interact with a variety of platforms for the purpose of Fault, Configuration, Accounting and Performance Management.

What you will be doing:

• Provisioning, configuration, and upgrades of new routers, switches, links, servers and applications.
• Manage the day-to-day operations of production routers, various application servers and systems.
• Develop and perform routine maintenance activities.
• Detailed review of the engineering architecture and design to gain full understanding of the technology / product.
• Transform architectural concepts and engineering designs into practical and tangible day-to-day operational guidelines, procedures and practices.
• Coordinate and execute service verification test plans of various wireless networks.
• Develop and automate service verification test plans.
• Collaborate with other specialists in the development of the technical steps in the MOP (Method Of Procedure) required to effectively implement complicated high risk changes to production service platforms.
• Act as Tier 4 technical escalation within Network Operations to address service impacting outages arising from technically challenging problems.
• Interact with the vendors on chronic failure mechanisms with an aim to derive underlying root causes. Manage implementation of fixes and recommendations.
• Liaise with Engineering for ongoing projects and roadmap planning.
• Adhere to all policy and legal requirements under Health and Safety legislation.

What you bring:

• 2-5 years of experience working with wireless systems.
• 2-5 years of experience in Linux systems administration.
• Minimum of 5 years of hands-on experience on IP networking, Cisco/Juniper routers, switches and firewalls.
• IP Knowledge:
  • In-depth knowledge of routing protocols such as RIP, OSPF, BGP, IS-IS, MPLS and Multicast is an asset.
  • In-depth knowledge of internet protocols such as IPv4, IPv6, ICMP, TCP, UDP, DHCP, DNS is required.
  • Knowledge of network security and policies.
• Server Administration:
  • Linux administration.
  • Virtualization/Containerization (VMware, Docker, Kubernetes).
• Certifications:
  • Cisco (CCNA/CCNP/CCDE/CCIE) desirable.
• DevOps:
  • Experience with DevOps practices and tools for continuous integration and deployment.
  • Good knowledge of Python, JSON, YAML, BASH and regular expressions partnered with a good understanding of C, C++, SQL, Netconf, and Jupyter notebooks would be an asset.
• Communication:
  • Excellent technical troubleshooting, interpersonal and verbal/written communication skills with the ability to convey complex technical concepts to non-technical stakeholders.
  • Ability to express a passion for the organization's customers, stakeholders and peers.
  • Well-versed in the latest technology offering, capabilities and trends.
• Team Player:
  • Demonstrated ability to work effectively in a team environment, in an organized, methodical and pleasant manner.
  • Demonstrated ability to work collaboratively within a team and with cross-functional departments.
• Problem Solving:
  • Strong analytical and problem-solving skills with the ability to work in a fast-paced environment.
• Education:
  • Bachelor's degree in Computer Science, Engineering, or a related field. Advanced degrees are a plus.
• License:
  • Must have a valid driver's license in the province of Ontario.

What's in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus.
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering.
• Company matching contributions to charities you support.
• Rogers First: priority in applying to internal roles of interest.
• Wellness Programs:
  • Homewood employee & family assistance program.
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions.
  • Low or no-cost fitness membership with access to virtual classes.
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection.
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 314898

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability th.