Senior Data and Trust Manager

Location: Toronto, ON, CA Ottawa, ON, CA Halifax, NS, CA Calgary, AB, CA Burnaby, BC, CA Edmonton, AB, CA

Req ID: 45204

Jobs by Category: People & Culture, Finance and Corporate Affairs

Job Function: Legal

Status: Full Time

Schedule: Regular

Join our team and what we'll accomplish together
Are you passionate about ensuring health and wellness solutions are developed in a responsible and ethical manner? Would you like to work at Forbes' top-ranked employers in Canada? The Data & Trust Office at TELUS enables innovation for a friendly future, fostering sustainable data strategies that build trust. Our team takes pride in earning a reputation for being innovative thought-leaders, strategic business partners and subject-matter experts in privacy, data governance and responsibility AI. For this team, purpose and work converge. We're looking for someone who radiates this passion and is eager for the opportunity to transform the health and wellness sector. As a Senior Data and Trust Manager supporting TELUS Health, you will lead a team that enables the growth of the business along with the development, deployment, and use of new health technologies and services. At the same time, you will be integral in supporting TELUS Health through Privacy Impact Assessments, playbooks and guidance. You will advocate for TELUS' Trust Model as the fundamental driver for all our decisions, recognizing the fundamental role that trust plays in TELUS' mission. You will ensure that all TELUS Health initiatives meet our rigorous privacy, security and ethical standards. You will collaborate with, advise and guide the business in addressing privacy and data considerations in a manner that demonstrates TELUS commitment to putting customers and their privacy first.
What you'll do

Support business units on strategic initiatives to deploy or leverage technology responsibly and ethically by providing expert advice and counsel to execute on TELUS' data commitments.
Educate and advise business units on existing or new data uses, and provide innovative strategies and creative solutions to address privacy, compliance and data governance considerations.
Collaborate with cross-functional stakeholders to ensure adherence to the TELUS' Trust Model.
Implement emerging technologies and programs related to data ethics, artificial intelligence, operational data governance and/or data protection in a responsible and ethical manner.
Escalate privacy data risks promptly, with a sense of urgency, and recommend mitigating controls to protect customer and team member data.
Coach and mentor team members to support their growth and development.

What you bring

5+ years of experience in the privacy/data protection field, including functional knowledge of health information legislation.
1-3 years people management /team leadership experience.
Is a compelling communicator, persuasive storyteller and a big thinker (strategic, critical and creative), effectively explaining data and privacy risks, initiative updates, etc. in writing, graphically and verbally, for multi-level audiences.
Recognized for your excellent interpersonal skills to build and foster relationships across all levels of the organization, in a highly complex stakeholder environment.
Skilled influencer and negotiator, to be a persuasive advocate, and known for your conflict resolution skills with a focus on win-win solutions.
Ability to protect the TELUS brand and act with a sense of urgency to efficiently assess the material impact of incidents and effectively mitigate risks.
Highly adaptable, and comfortable working in a demanding and fast-paced environment, and dealing with ambiguity and complex concepts.
Understands modern information and data-processing technologies and their application in healthcare.
Professional certification (or willing to become certified within 6 months).

Great-to-haves

French/English bilingual capabilities.
Exposure to compliance regimes in other countries (e.g. US, EU, UK, Australia, etc.).
Experience with the OneTrust privacy management software.
Legal background/experience is an asset.

Location: Any major Canadian city
DTOJOBS2024

Salary Range: $91,000-$137,000

Performance Bonus or Sales Incentive Plan: 20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.
Flexibility to work in-office, virtually or a combination of both.
Generous company matched pension and share purchase programs.
Opportunity to give back to communities in which we work, live and serve.
Career growth and learning & development opportunities to develop your skills.
And much more …

A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
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