Customer Service Representative

Brunel
CA - Oakville
January 23, 2025

IntroductionWe are currently hiring a Customer Service Representative for our client located in Oakville, ON.
Our client is a global leader in wastewater technologies across various industries.
The successful candidate will be responsible for facilitating the Competency Readiness Model in collaboration with the Quality Team, adhering to Quality Assurance and Performance Monitoring to meet and exceed the Inventory Quality Expectations, and analyzing credits and driving operational improvements through process enhancements.
This is a one-year contract on a hybrid schedule (2 days in office minimum) available immediately.
Responsibilities Meeting daily KPIs related to billing operations and implement corrective actions if those are not met.
Support Veolia collectors with receivables disputes Perform root cause analysis of issues/disputes that flow through internal.
Serrala tools and ensure adherence to processes to the business and its functions Investigate and escalate issues through researching SAP and Salesforce for relevant account support and history.
Work directly with business leaders on escalations, ensuring resolution performance across all functions.
Prepare reports when necessary for AR and Commercial meetings.
Assists Credit & Collections Manager/Teams with accounts receivables performance through coaching.
Work directly with the Fulfillment team and Sales to address past dues/collections issues.
Perform credits for short payments and collaborate with AR Leaders to escalate disputes.
Support the business and internal function with training on dispute management.
ExperienceBachelor's Degree or equivalent in Business, Finance or Supply Chain or equivalent on-hands experience.
5+ years of experience in customer service, fulfillment, or finance.
Proficiency in SAP, Salesforce, or other ERP and CRM software.
Strong digital mindset with the ability to work with various software platforms.
Excellent interpersonal, organizational, and communication skills.
Proven problem-solving abilities and attention to detail.
Experience in cross-functional collaboration and stakeholder management.
Proficiency in Google Suite and basic presentation skills.
Prior experience in import/export compliance, third party logistics, customer service, and operations.
Ability to prioritise and pivot based on business needs.
Understanding of Quality Framework initiatives including document management, continuous improvement projects, root cause analysis investigations, and advanced ISO quality management system awareness.
Highly detail-oriented, organized, and able to provide clear and accurate updates to relevant teams.What We OfferWhy apply through Brunel? Finding the next step in your career can be a full-time job in itself.
We manage the process for you:
from submitting your resume to coordinating interviews to extending offers and assisting with onboarding.
We'll get you going while you get on with the job.About UsBrunel has a reputation for working with some of the best in the business.
That's what we continually strive for.
Over 45 years, we've created a global network of interesting clients and talented individuals working together through a vast array of services.

Read the full job description and apply online on the recuiter's web-site

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