Disability Case Manager - Return to Work Specialist

Financière Manuvie
CA - Nunavut - Peninsula
November 14, 2024

We are seeking a skilled Disability Case Manager to join our team in Canada. As a key member of our Absence Management Consultative Services (AMCS), Short Term Disability (STD) or Long-Term Disability (LTD) claims teams, you will be responsible for managing dedicated caseloads and providing exceptional support to plan members across the country.

Your primary goal will be to ensure that plan members receive timely and fair disability benefits while also promoting their return to work. To achieve this, you will apply critical thinking and judgment when determining whether to issue disability payments, analyze contractual wording and medical information, prioritize tasks, and communicate effectively with various stakeholders.

Responsibilities:

Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
Action daily administrative tasks, including responding to emails and telephone calls in a timely manner.
Assess claims based on contractual, medical, and vocational barriers.
Develop strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers, and internal partners to drive cases to successful return to work or job-ready resolution.
Write letters to communicate pertinent benefit-related information based on analytical reasoning.
Demonstrate resiliency, empathy, and compassion when listening and communicating with plan members, including delivering difficult claims-related decisions.

Requirements:

The ability to communicate fluently in English and French is essential to support clients from various jurisdictions outside of Quebec.
A post-secondary diploma, CEGEP (DEC or DEP), or bachelor's degree in a healthcare program or equivalent work experience is required.
The ability to make difficult decisions within tight time constraints is crucial.
Disability management and/or Group Benefit knowledge is an asset.
Background in a health-related field is an asset.
Comfort with both incoming and outgoing calls is necessary.
Strong organization and prioritization skills are required to manage diverse tasks.

Benefits:

A competitive salary range of $50,622.30 - $77,755.24 per year.
A comprehensive benefits package, including dental care, employee assistance program, flexible schedule, life insurance, paid time off, and vision care.

Working Conditions:

This is a full-time, permanent position with an 8-hour shift, Monday to Friday.

Education:

A bachelor's degree is preferred.

Read the full job description and apply online on the recuiter's web-site

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