Front Desk Agent

Quality Inn and Suites Yellowknife
CA - Northwest Territories - Yellowknife
November 19, 2024

Holloway Lodging Corporation, a wholly-owned subsidiary of Clarke Inc. (TSX: CKI), is one of Canada's largest lodging companies. Holloway operates and provides management services to 20 hotels under internationally recognized brands such as Holiday Inn, Travelodge, Super 8, DoubleTree by Hilton, Best Western, Days Inn, and Quality Inn and Suites. For more information, please visit our website at hlcorp.ca.

The Quality Inn & Suites Yellowknife is located in the heart of the downtown core, just across the street from the Yellowknife Centre Mall, where guests can enjoy a fun shopping trip and a great meal. The hotel has 129 rooms and suites and our hotel is dedicated to providing guests with clean, hygienic accommodations, so you can enjoy peace of mind during your stay. We've implemented a variety of enhanced protocols as part of our Commitment to Clean.

Responsibilities include but are not limited to:

Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making.
Check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing.
Greet customers with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from the Property Management System (PMS), confirming pertinent information including guest contact details, number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts.
Promptly answer the switchboard using positive and clear communication. Input messages into the PMS. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Perform all Guest Services and cashiering duties achieving accuracy and logical work sequence.
Close guest accounts at time of check out and ascertain satisfaction. When necessary utilize employee guest service recovery methods ensuring guest satisfaction is achieved.
Take reservations, understand and apply yield management principles and training.
Be proficient in computer skills including Excel and Word.
Liaise with Housekeeping and Maintenance to maintain accurate status and availability.
Send faxes, make photocopies, etc. as required by the guest ensuring correct charging for all business services.
Respond to guest needs ensuring special requests are handled appropriately with follow-up with guest or appropriate department.
Ensure full completion of all duties relating to the shift and a concise handover.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.

The successful candidate will possess the following qualifications:

Completion of secondary school is required.
Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management is considered an asset.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Must have the ability to communicate in English.
Always maintain a professional appearance and manner.
Strong administrative skills.
Strong customer service skills.
Proficient with computers and Microsoft Office.
Experience with Property Management Software and Point of Sales systems is an asset.

Thank you for your interest in Holloway Lodging Corporation. Please submit your resume to ***. Only those who are selected for an interview will be contacted. If you are selected for an interview, please let us know of any accommodations that may be required in the interview process.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

Dental care
Extended health care
Life insurance

Schedule:

8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Weekends as needed

Work Location: In person

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Read the full job description and apply online on the recuiter's web-site

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