2425-343 - Manager, Respectful Community and Human Rights CL7 - Central Office

Manager, Respectful Community and Human Rights
Education
Central Ofice/ITCampus
Halifax, Nova Scotia

Department of Human Rights, Equity and Inclusion Continuing full-time Position: Commencing approximately November 19, 2024
Application deadline is 11:59pm, November 7, 2024
Competition No. 2425-343
Salary range: $100,733. 818 to $118,510. 373 annually

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is a post-secondary education in law (LLB or JD).

• You have a mediation designation or restorative practice/alternate dispute resolution certification, or the ability to obtain certification within first six months of employment.

• You have a minimum of five (5) years of recent and related occupational experience in the areas of complaint management, conflict resolution/mediation and human rights issues (conducting intake, mediation and resolution services, investigations, documentation and reporting etc. ).

• You possess supervisory/management experience leading a team in a high volume and dynamic environment.

• Experience in managing and overseeing conflict resolution programs, with a strong track record of coaching, mentoring, and leading teams to effectively navigate and resolve conflicts would be an asset.

• Ombudsperson experience and experience administering student behavioral policies in a post- secondary setting would be an asset.

• Experience administering investigative processes and procedures would be an asset.

• You have specific experience in providing legal review, interpretation and advice/opinion on files that may create legal exposure or action.

• You are an advocate for fairness considering the rights of all parties involved in resolution of concerns and complaints, to achieve due process and fair outcomes.

• You have experience in coaching, negotiation and influencing others.

• You have experience in facilitating or delivering training programs/sessions.

• You have program design and coordination experience in a large, complex organization.

• You have demonstrated strong technical proficiency with technology, including familiarity with databases, business intelligence, and the full suite of MS Office products (including Outlook, Word, Excel and PowerPoint).

• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology to create an exceptional student experience.

Relevant Skills and Knowledge:

• You demonstrate a commitment to diversity, equity and inclusion and a high degree of cultural competency and the ability to work effectively within and across equity-seeking communities

• You possess excellent interpersonal skills that enable you to interact at all levels of an organization as well as maintaining and deepening relationships with internal and external stakeholders

• You are skilled at carrying a varied and complex caseload of complaint files

• You are known for your superior customer service skills and are able to create a relationship of trust beyond the immediate interaction

• Your superb team working skills and collaborative style of work enable you to contribute positively to a team environment

• You are an experienced researcher, keeping up to date on human rights trends, legislation and case law to support commitment and growth to enhancing human rights, equity and inclusion

• You have specific technical occupational knowledge and skill in applying relevant provisions of the Human Rights Code, the Accessibility Act, the Occupational Health and Safety Act, as well as collective agreements, human rights case law, and related legislation

• You have specific technical occupational knowledge and skill in mediation and other forms of restorative or alternative dispute resolution

• You are known for your problem solving and critical thinking skills

• You are a strong communicator both written and oral

• Ability to develop and facilitate educational programming to a broad and diverse audience

• Ability to use advanced techniques and strategies to build consensus among people with conflicting points of view

• You are skilled at dealing with ambiguity and can effectively cope with change and are able to maintain confidentiality, neutrality and professionalism in emotionally charged situations

• Ability to facilitate the learning of others through effective coaching, consulting and presentation skills

• You possess excellent coordination skills specifically related to planning and organizing work and handling multiple competing priorities

• You have proven records and information management skills and abilities specifically related to confidential case files

• You demonstrate a strong commitment to excellence maintaining awareness of the organization's priorities and emerging issues in both the working and learning environments

• You are a lifelong learner, particularly in the fields of human rights, equity, diversity and inclusion

• Some travel within and outside the province may be required

What you'll be doing.

Reporting to the Director, Respectful Community & Human Rights, you will be a program and project manager, a subject matter expert, and a strategic partner who promotes a culture of safety, security and support that respects the dignity of all members of the college community.

• You recognize that human rights are a dynamic set of processes that frame an approach to relationships and you will work to instill a transformative, preventative approach into Human Rights, Equity and Inclusion programming that is essential to building equitable environments.
• You understand conflict as encompassing interpersonal, intergroup and intragroup conflicts, as well as behavior or conduct that conflicts with our organizational values, polices, and codes.
• You will be an advisor and subject matter expert on conflict and conduct issues providing advice, consultation, and delivery of services to operationalize Respectful Community and Sexual Violence policies with specific focus on human rights, fair decision making, complaint management, and management of complex files in support of a safe, respectful, and equitable work and learning environment.
• You will carry an active caseload and provide leadership and day-to-day direction to the Respectful Community Leads and the Sexual Violence and Response Lead.

You will make recommendations to the Director, Respectful Community & Human Rights, Vice President Equity and International, Director, Organizational Development, and the Associate Vice President, Student Affairs to ensure policy/procedural compliance and organizational equity, human rights and fairness are upheld.

You will .