IM / IT Operations Manager - Registration & Switchboard Services

Nova Scotia Health and IWK Health
CA - Nova Scotia - Amherst
February 4, 2025
IT

Req ID:

• Location:

Northern Zone, Based out of Cumberland Regional Health Care Centre
Department:

IMIT HIS Admitting & Registration ARH
Type of Employment:

Temporary Hourly FT long-assignment (100%) x 1 Management/Non-Union Position
Posting Closing Date:

14-Feb-25

Nova Scotia Health is the largest provider of health services in Nova Scotia, with specialized services offered to clients throughout Atlantic Canada. We're on a mission to achieve excellence in health, healing, and learning through collaboration, reflected in our hospitals, health centres, and community-based programs across the province. Join a diverse team of innovators, collaborators, and creative thinkers today.

About the Opportunity
The IMIT Operations Manager, Registration and Switchboard Services, reports to the IMIT Provincial Manager Registration and Switchboard Services and is responsible for the transformation of health information to achieve provincial standardization across NS Health. The Operations Manager provides strategic and program-level leadership of Information Management including registration, patient booking and scheduling, patient locating, hospital switchboard, and integration of technological solutions.

The Operations Manager is responsible for the implementation of information management practices required to develop, evaluate, and monitor programs and services while contributing to the overall IMIT strategy implementation to achieve the goals and objectives of Nova Scotia Health. The Operations Manager provides technical oversight and subject matter expertise and day-to-day leadership and support of clinical implementation and maintenance activities related to specific application areas used within the portfolio.

The IMIT Operations Manager, Registration and Switchboard Services is responsible for:

Implementing operational plans to meet goals and objectives and financial targets of the portfolio.
Maintaining provincial oversight while leading teams for information management and systems transformation.
Assisting clinical programs with information management requests for the purposes of information collection, audits, and quality review for health outcomes across NS Health.
Ensuring information management best practices in accordance with provincial/federal legislation.
Leading staff located across the province and traveling as required to support and strengthen the team.

About You
We would love to hear from you if you have the following:

Current registration with the Canadian College of Health Information Management (CHIMA) is required.
Undergraduate degree required; consideration may be given to those with equivalent training and work experience.
Minimum of 5 years leadership experience with information management in a significant organization.
Knowledge and skills in IMIT tools, applications, and systems supporting registration and switchboard services.
Certified Health Executive and/or Certified Professional in Healthcare Information and Management Systems (CPHIMS) designation is an asset.
Project Management Professional (PMP) and/or organizational change management certification is an asset.
Experience implementing information management strategies, policies, and processes for a large, complex organization.
Experience in leading teams of staff with indirect accountabilities to other operational units.
Strong coaching and mentoring skills.
Knowledge of health care legislation including privacy legislation.
Proven ability to maintain confidentiality and privacy.
Competencies in other languages are an asset, French preferred.

Hours
Temporary Long Assignment, Full-time Position, 75 Hours Bi-weekly
Approximate term of 36 months (Assignment length subject to change).

Compensation and Benefits
$40.15 - $50.19 Hourly
Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.

Once You've Applied
Thank you for your interest in this position. Only those applicants selected for an interview will be contacted. Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve.

•

Read the full job description and apply online on the recuiter's web-site

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