Administrative Support Specialist

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About Our Clinic

We are a dynamic dental office located in the heart of downtown Georgetown, dedicated to providing exceptional customer service and creating a positive, caring environment for our patients and guests.

Our Core Values

  • Guest Obsessed: We prioritize delivering an exceptional guest experience that exceeds expectations.
  • Operational Excellence: We strive for seamless teamwork, holding ourselves accountable to the highest standards.
  • We Hire and Train the Best: Investing in our team's growth enables us to provide top-notch service.
  • Effortless: Every interaction with us should be seamless and hassle-free.

Your Responsibilities

  1. You will serve as the first point of contact for patients, ensuring outstanding customer/patient service through welcoming and hosting in-person, over the telephone, and via email.
  2. Coordinate appointments, manage patient inquiries, complete referrals, and liaise with other offices in a clear and concise manner.
  3. Communicate recommended treatment plans, insurance coverage, and resulting out-of-pocket expenses or payment plans to patients.
  4. Billing patients and their insurance companies, maintaining accurate patient accounts, and following up on outstanding accounts receivable.
  5. Maintain patient files, charts, and reports, and enter data into our Electronic Records system.

Experience & Skills Required

  • A minimum of one year of administration experience.
  • EVENING AND WEEKEND AVAILABILITY IS REQUIRED, AS THE CLINIC OPERATES 7-DAYS A WEEK AND UNTIL 9PM MON-FRI.
  • Strong organizational and multitasking skills.
  • Experience with dental software is an asset.
  • IPAC and WHIMS certification are assets but not required.

Benefits and Perks

  • $25-$30 per hour salary range.
  • Dental care benefits.
  • Flexible scheduling: day shifts, evening shifts, Monday to Friday, and weekends as needed.

What You'll Bring

  • A passion for delivering exceptional customer service.
  • The ability to work effectively in a fast-paced environment.
  • Strong communication and interpersonal skills.
  • A high school diploma or equivalent is required; relevant post-secondary education or training is an asset.

Please note that applicants without sufficient information may not be considered. If you have any questions or concerns, feel free to reach out.

Read the full job description and apply online on the recuiter's web-site

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