Night Manager

Careers with Sun Peaks Grand Hotel & Conference Centre

Current job opportunities are posted here as they become available.

We are searching for a strong team player and a people person who can work diligently as a team member and provide an inviting atmosphere for the guest upon arrival and the duration of their stay. You must be comfortable working overnight, diffusing tense situations and directing members of the public. You will also accurately account for/ensure that all end-of-day reporting is accurate. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.

Compensation Information:
$23.58 per hour

Physical Requirement:

Medium: Work activities involve handling loads between 10 and 20 kg; Predominately indoor setting.

This job position requires physical presence at the designated location.

Accountabilities:

Operations:

• Champions quality service when assisting with guest check-ins, check-outs, and additional hotel standard special requests as it relates to their stay.
• Oversees the overnight front desk operations and ensures established SOGs are executed in a professional and consistent manner.
• Distributes keys, hotel amenities, and resort-wide information.
• Ensures remaining overnight incoming guest package requirements, including vouchers, traces, and amenities, are complete and ready for late/overnight guest arrivals.
• Shares Guest Service Best Practices with Guest Service Agents through ongoing coaching.
• Takes note of opportunities to improve processes and remove barriers that weaken the guest experience.
• Works toward continuously improving operational processes and provides ongoing suggested improvements to the Front Office Manager.

Audit Duties:

• Is accountable for End of Day Activities.
• Organizes and sorts Revenue Centre Transactions, including Food and Beverage Outlets and Front Office transactions; Supports with appropriate reporting.
• Completes rebates and tracks meal and house accounts.
• Balances gift card program.
• Conducts No-Show reporting and revenue posting as required.
• Completes regular security patrols of Hotel and Residences properties.
• Supports Outlets Manager with security assistance as requested.
• Provides Hotel Leaders with daily report printing for occupancy.
• Readies F&B services for early departures as requested via BEO documents.
• Conducts critical audit from the previous day, checking for missing keys.

Guest Experience:

• Champions guest resolution using existing SOGs; and provides ongoing suggested improvements to the Front Office Manager.
• Interacts with the guest throughout their stay, anticipating their needs and proactively resolving guest concerns.
• Drives customer loyalty by building individualized connections with guests.
• Acts as the Lobby Ambassador - Hotel & Guest Liaison.
• Manages and owns the lobby, providing the best experience for guests and visitors alike.
• Controls consumption of alcohol in the lobby; coaches team on the same.
• Advises guests that pets are not permitted on seating and sleeping is not permitted in the lobby.
• Diffuses potentially awkward and hostile situations; dispatches additional overnight Security as required.

Ideal Candidate:

• 1-year minimum Front Desk experience, coupled with some progressive supervisory experience in any field; resort experience is a vital asset.
• Post-secondary education in accounting, hospitality, or related field.
• Dedicated to working within a dynamic team that focuses on collaboration and guest experience.
• Proficiency with computer systems required, such as Microsoft Office and Opera.
• Professional demeanour with a passion for exceptional guest service and the ability to anticipate guest needs.
• Excellent communication skills, both written and verbal, as well as excellent problem-solving abilities.
• Leadership skills with the ability to coach, redirect, and motivate team members.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.