Senior Manager, Business Applications

"The best prescription I've ever given is a wish. "

• Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish Canada

WHAT IS YOUR BIGGEST WISH?
Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for you!

Make-A-Wish Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.

MISSION, VISION AND VALUES
Our mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child. Our values are Child-Focused, Integrity, Impact, Innovation, and Community.

WHAT'S IN IT FOR YOU?

• Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
• A collaborative team environment where you feel valued and inspired
• An attractive compensation package that includes group health and dental premiums which are fully covered by the Foundation, RRSP, & Wish paid hours
• Annual vacation starting at three weeks & additional paid leaves
• Work/life balance and flexibility
• Hybrid working environment
• Employee Wellness Program
• Corporate discounts
• Continuous learning, development and internal training opportunities
• Fun employee activities, contests, and more!

Make-A-Wish Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day!

WHERE YOU COME IN
We are looking for a Sr Manager, Business Applications to join our team at Make-A-Wish Canada. Reporting to the Director of Business Applications, you will oversee the daily operations of our Salesforce CRM and related solutions, ensuring their optimal performance and reliability. Leading a team of skilled direct reports, this role will deliver successful development projects from inception to completion, coordinating with cross-functional teams to deliver innovative solutions that meet business needs.

This role will oversee data management activities, including complex data integrations and data cleansing, ensuring adherence to organizational standards. Strong leadership, project management, and technical skills are essential to drive success in this dynamic and impactful position.

WHAT YOU WILL DO

• Manage a team to support the user community, resolving system, process, and data-related issues while adhering to established performance metrics.
• Collaborate with Technology leadership to identify opportunities for leveraging Salesforce to improve business processes.
• Oversee all Salesforce administrative functions, including user account maintenance, workflows, reports and dashboards, scheduled jobs, and other routine tasks.
• Direct the assessment, scope, and execution of new development projects within the planned project portfolio and timelines.
• Lead the design, development, and deployment of changes to our Salesforce and related solutions, ensuring adherence to change control protocols to maintain existing functionality and data integrity.
• Lead the design and development of system and data integration, automating processes where feasible, and continually maintaining data integrity. Ensure data integrity and accuracy across the Salesforce platform.
• Oversee regular internal system audits, manage release updates, and maintain disaster recovery and business continuity controls.
• Provide technical expertise in CRM best practices, business process design, data management, and the applicable functional capabilities of the Salesforce platform, while identifying opportunities for the organization with each new functionality release.
• Maintain and nurture relationships with business users, vendors, and development partners.
• Develop and deliver training programs to ensure users are proficient with Salesforce tools and features.
• Foster a culture of continuous learning and improvement within the Salesforce team.
• Other duties as assigned.

Staff Management Accountabilities

• Recruit, engage and retain qualified employees to meet business priorities.
• Provide support and direction in the development, alignment and accomplishment of objectives through ongoing performance feedback, recognition and coaching.

Financial Accountabilities

• Monitor department adherence to financial policies and controls. Determine expense projections as part of the budgeting and forecasting process. Authorize expenditures within approved guidelines. Monitor expenditures against budget and forecast and initiate appropriate remedial activity as required.

WHAT YOU BRING

• Post-secondary education in an Information Technology-related field, or an equivalent combination of education, training, and experience.
• 5+ years of experience administering, developing, and providing direct end-user support in a Salesforce environment, preferably with Nonprofit Success Pack (NPSP).
• 3+ years of experience leading teams in administrative services and development projects.
• 2+ years of experience managing complex data integrations and data management activities.
• Salesforce Administrator certification required. Advanced Administrator, Architect, and Developer certifications are an asset.
• Proficient in Office 365 with expert-level skills in Excel.
• Experience in the following technologies is an asset: Salesforce Nonprofit Success Pack (NPSP), Form Assembly, Demand Tools, Omatic Cloud, and Canadian Tax Receipting app.
• Experience using Salesforce DevOps Center or GitHub or equivalent release management software is an asset.
• Project management experience and certification are considered valuable assets.
• A demonstrated ability to understand and articulate complex requirements.
• Experience with nonprofit fundraising and donation management processes preferred.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• You are a logical, process-oriented thinker with the ability to quickly learn new technologies and apply them to business challenges.
• Ability to communicate both written and orally in English; French is an asset.
• A clear Criminal Background Check is required.

YOUR WORK ENVIRONMENT

• Hybrid work environment (2 days in-office, 3 days remote per week) with occasional requirement to work outside of traditional office hours.
• Occasional day and/or overnight travel.

Physical/Mental Effort

• Work under pressure of tight deadlines, with a high-volume workload, and with multiple demands & changing priorities.

How to apply
If everything you've read so far sounds like you, we encourage you to apply now! The deadline to apply is October 14th, 2024, at 11:.