Senior Manager And Team Lead, Credit Risk, Retail

Requisition ID:
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Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Leads and oversees Adjudication Centre of Expertise/Global Operations in Canada ensuring business strategies, plans and initiatives are executed/delivered in compliance with governing regulations, internal policies and procedures.

ACE's role is to review credit applications requiring an exception for Retail Branches, Private Banking, Indirect Mortgage and Indirect Auto, Small Business (Branch, Health Care & Professional Banking, and Agriculture). ACE enables superior credit adjudication experience for customers, employees, and partners that is aligned to the Risk Framework of the Bank.

The Senior Manager and Team Lead, Credit Risk is responsible for leading a team within ACE ensuring the successful execution of business strategies, initiatives and goals in support of the individual, team and Unit business objectives.

The incumbent manages the team by exercising expert credit judgement, providing quality credit exception decisions, and supporting team members in further development of credit skills. The incumbent champions and adapts to significant complexities in credit decision-making. The incumbent is responsible for ensuring efficient and effective use of resources to ensure consistent and timely decisions that reflect a high quality of customer service. Decisions credit requests within the risk framework of the Bank while adhering to Bank policy and established exception authority.

The incumbent will manage and oversee key priorities which include Lean management activities, mentorship, formal coaching, employee development, assessment and review of Escalations and Appeals, as well as Partner interaction.

Accountabilities

1. Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Leads an assigned group of Managers, Credit Risk by:

1. Establishing and communicating clear performance objectives and monitoring progress on a consistent basis.
2. Providing regular observational, situational coaching and formal coaching.
3. Identifying behavioral and functional skill gaps and working with team members to develop and implement action plans.
4. Acting as a Champion of all change initiatives within the unit.
5. Leading by example in all employee & Partner interactions in the areas of communication, service delivery and Partner relationships.
6. Leading the development, mentorship and performance management of Managers, Credit Risk as required.
7. Recruiting, hiring and promoting team members in order to support Career Development and meet department needs.

Provide high quality and in-depth credit decisions by:

1. Effectively analyzing partner requests, complex application information and associated documents.
2. Ensuring consistent application of policies and processes to credit decisions, including adherence to regulatory requirements.
3. Exercising expert credit judgement and skills in approving and declining credit applications within established limits.
4. Ensuring accurate and complete documentation of rationale for every credit decision; including the assessment of the applicable 5 Cs of credit.
5. Presenting sound and effective recommendations on credit requests above established limits.

Deliver an effective and timely customer experience by:

1. Ensuring all partner interactions are professional, respectful, and value added.
2. Providing recommendations, alternatives or restructure credit requests, as appropriate, within the risk appetite of the Bank.
3. Providing coaching, direction and guidance to team and partners relating to credit applications as required.
4. Acting with a sense of urgency in response to partner requests and inquiries to assist in meeting customer needs and expectations.

Contribute to ACE objectives/commitments by:

1. Delivering against established ACE Service Level Agreement targets by:
   

1. Consistent achievement of team KPI target as established.
2. Effective execution of workforce capacity management.
3. Responding promptly and effectively to credit requests and concerns.
4. Support and ensure resources are available and scheduled for Deal Support (Contact Centre Internal to ACE) in partnership with Sr Manager Deal Operations Support and Delivery.
5. Participate in call reviews and coaching as it relates to the quality of calls in Deal Support as required.

1. Taking personal accountability for driving Lean management activities in order to support continuous improvement through collaborative problem solving, huddles, standard approach to work, visual controls, coaching etc.
2. Effectively contributing to doing it right the first time.
3. Leading by example in all interactions; communication, service delivery and relationship management.

Optimizing Risk and Return by:

1. Ensuring decisions are replicable and transparent with appropriate diarized rationale.
2. Being accountable for team/individual positive trending of Adjudication Review.
3. Champion clarity and risk-based policy improvements across all products.
4. Making loan decisions within approved lending limits and ACE Limits and Exception Authorities as documented.
5. Identifying and escalating any identified issues (e. g. Anti-Money Laundering-AML; Privacy; Know Your Customer-KYC; Compliance).
6. Operating within the Bank's risk framework.
7. Monitoring credit quality and overall unit performance through review of various statistical reports and documentation to ensure performance standards, i. e. , volume/productivity, loan quality, service standards and portfolio management, are maintained.

Contribute to Personal and Team development by:

1. Promoting a positive work environment that enhances employee satisfaction.
2. Active participation in personal development and functional learning as established.
3. Taking action on feedback received and embrace and implement change.
4. Advocate change, leads development tasks, informal coaching and mentorship of peers.
5. Providing clear direction to the team on performance and quality.

Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.

Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vision/values/business strategy; and, managing succession and development planning for the team.

Dimensions

1. The incumbent adjudicates credit applications within the framew.