Indigenous Relations Manager

Kaizen Lab Inc
CA - Manitoba - Winnipeg
October 30, 2024

Reporting to the Director, the Indigenous Relations Manager provides leadership to the Indigenous Relations team and executive support to the Indigenous Director.
The Manager implements and oversees all aspects of the Skabes and Knowledge Keepers day to day scheduling and activities.
The Manager is responsible for the daily administrative operations of the department and coordinates and monitors cultural programs to other departments of Main Street Project.

DUTIES AND RESPONSIBILITIES

Operational Oversight

Ensure the programs overall operations run efficiently, delivering reliable, consistent and continuous services
Responsible for the development, implementation and maintenance of program policies, procedures and activities to bring participant experience and outcomes in line with MSPs mission, values, strategic plan and the Indigenous Relations department annual plan
Provides periodic review, evaluation and modification of programs to ensure activities are meeting participant priorities and are in line with MSPs strategic plan and contractual obligations.
Responsible for the supervision, development and accountability of program staff, students, volunteers and interns, ensuring their actions and behavior's are in line with MSP mission, goals, and values, and contributing positively to our strategic plan.
Ensures that programs and activities are peer directed and contribute positively towards advancing MSPs strategic plan.
Actively creates a culturally safe and secure environment where people feel safe and draw strength in their identity, culture and community; and can develop relationships that offer structure, belonging, and support ongoing personal and interpersonal development.
Support community members by ensuring a skilled and collaborative staff environment that can successfully and consistently offer de-escalation, crisis intervention, counseling, case management, client grievance/dispute resolution, outreach, and other service activities as necessary in conjunction with other departments.
Ensure full staff coverage across all programs
Close and active liaison with with Indigenous, Red River Metis, and Inuit partner and agencies
Work effectively within the MSP team, coordinating work and activities towards the best outcomes for participants across the organization
Resolves administrative problems by analyzing information, identifying and communicating solutions
Participates in the development and implementation of appropriate tools and strategies needed for assessments, program planning/development and evaluation including annual work plans, quarterly and annual reporting
Organizes, prioritizes and delegates the administrative requests and activities for the agencies Indigenous Relations department including all time sheets, expenses and requests for time off
Purchase supplies needed for cultural activities from appropriate vendors
Development of relations with external collateral with Office (Circle of Life Thunderbird House) landlord for all office needs relating to TBH.
Independently oversees daily administrative operations including working closely with administrative support staff in a professional and collaborative manner
Maintain Skabe and Knowledge Keepers calendars, including task reminders, of commitments and ensures that all pertinent material/ information is available and organized
Prepares notices of assigned meetings, agendas, minutes and relevant background information and distributes in a timely manner (including but not limited to meetings with the Board of Directors, Board Standing Committees)
Assists in the preparation of proposals, reports and additional documentation as required
Assists in development, formatting, proofreading and editing a variety of material including but not limited to:
correspondence, minutes, agendas, manuscripts, policies, and preparation of presentations
Designs, creates and implements professional and standardized templates, spreadsheets, forms, and letters
Maintains regular communication with the Indigenous Relations Director including regular check-in meetings

Program Delivery

Oversee and provide direction to Skabes and Knowledge Keepers in their day-to-day duties and Indigenous Relations programming.
Responsible to lead work across the organization to implement Indigenous Relations programming, practice, measurement, and evaluation, and achieve practice consistency.

Leadership, Team Supervision & Team Coordination

Manage, train, and coach staff, developing a strong and skilled team
Schedule staff for all shifts, resolve scheduling issues, and fill in scheduling gaps as needed
Ensure staff receive timely and meaningful feedback about job performance, conduct, and attendance; ensure documentation is provided
Help ensure effective communication across shifts, and between program staff
Directly address and manage staff issues, including staff complaints, conflict resolution, and disciplinary issues; document issues and ensure appropriate team members are notified on matters of concern
Teamwork â€' provide support to all staff including responding to emergencies from staff on-site or from on-call providing site coverage.
Participate in program and organizational development and attend staff and team meetings
On-call manager duties on a rotating basis

Human Resources

Program Managers are responsible for determining staffing needs, participate in the interviewing process, align staffing with budgets, manage resources, and manage staff performance:

Plan staffing levels in accordance with budgets; ensures appropriate numbers of staff are scheduled in each program and on each shift to meet / exceed program delivery.
Partners with the Human Resources Department to recruit, interview, select, hire, and employ an appropriate number of staff to meet program goals.
Coach, mentor, and develop staff, including onboarding; empower employees to take responsibility for their jobs and goals.
Maintains productivity standards and practices, effective time management and prioritization of work
Active participation in relevant meetings, committees and assigned projects
Assist in the onboarding of Indigenous employees organization wide

EDUCATION & QUALIFICATIONS

Post-secondary education in a related field; or have the relevant skills in combination Indigenous cultural experience
Experience in a supervisor or management position, specific to health care or human services will be considered an asset
A person of Indigenous ancestry with strong Indigenous cultural safety and anti-racist lens.
Awareness of the various Indigenous, Red River Metis and Inuit governance systems and processes.
Actively engaged in cultural development.
Ability to consult traditional Knowledge Keepers when needed.
Strong skills in staff supervision and implementation and development of policies and procedures.
Familiarity and ease working with issues related to colonialism, poverty, homelessness, substance use, mental health, and trauma.

Read the full job description and apply online on the recuiter's web-site

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