Customer Service Representative

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About the Opportunity

Career with a Heart: If you like helping people and want to feel supported in your work, this is the opportunity for you.

Every day, concerned individuals call our helpline, sharing bad news about their bones. After talking with YOU, their fear will melt away.

Your Day-to-Day Responsibilities:
  • Acting as a knowledge base for customer inquiries regarding our products and bone health
  • Actively listening to customers and providing them with information to make informed decisions about AlgaeCal
  • SUPPORTING OUR CUSTOMERS THROUGH VARIOUS MEDIUMS (EMAIL, PHONE)
  • Processing orders and returns for customers
  • Helping customers understand the results of their DEXA bone scans
  • Updating records of customer interactions, processing customer accounts, and filing documents
What We're Looking For:
  • A solid customer service background
  • Passion for natural health
  • Expertise in building rapport with customers and devotion to helping others find hope
  • Organization skills
  • Humble attitude
  • Critical thinking and creativity
  • Ability to support and inspire others
  • Desire for feedback to continually improve
  • Multitasking abilities
About Our Team

Our Customer Success Centre is open 7 days a week until 5pm PST. Work schedules consist of five consecutive days, tailored to meet business needs.

We strive to create a conducive work environment that aligns with your life. However, successful applicants must be flexible to work fixed schedules.

Example shift rotation: Saturday to Wednesday or Tuesday to Saturday.

Benefits:
  • $50,000 starting salary with opportunities for rapid increase as training targets are met
  • Generous healthcare package
  • Monthly team events and activities
  • Flexible Stat Holidays with option to bank days for later use
  • Monthly team lunches
  • Casual dress code
  • Supported professional development and continued learning through training and coaching
About Us

We are a hyper-growth company that values people over transactions. In order to succeed here, you must share our heart-based mindset, work smart and hard, and embrace everything we offer.

How to Apply

Please submit your resume and cover letter addressing why you're the best fit for this role. Be sure to include quantifiable examples of related achievements and describe how you fit our values. Also, please explain what you're doing now for a job and upload your cover letter and resume as one file.

Read the full job description and apply online on the recuiter's web-site

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