Mantle's Restaurant Manager

Careers with Sun Peaks Grand Hotel & Conference Centre

Current job opportunities are posted here as they become available.

Looking for an exciting Food & Beverage Manager role in a beautiful slopeside hotel? Look no further than Mantles Restaurant & Lounge, where we seek a seasoned candidate to join our existing team. As a successful candidate, you should be an excellent communicator and passionate about food, drinks, wine, and service. You will manage the front-of-house team and work with the culinary team to ensure an exceptional guest experience. Additionally, you will assist the Restaurant Manager with scheduling, inventory, ordering, and compliance with Health & Safety regulations.

This job position requires physical presence at the designated location.

Responsibilities:

• Manages the Food & Beverage operations and ensures that the established SPG Standards of Service are executed professionally and consistently.
• Takes note of opportunities to improve processes and remove barriers that weaken the guest experience.
• Oversees the guest resolution using established SPG Standards of Service.
• Interacts with guests throughout their dining experience with a focus on delivering an elevated experience.
• Drives customer loyalty by building individual connections with guests.
• Acts as an ambassador of the Hotel & Sun Peaks with the ability to promote internal and external events.
• Solicits feedback from the F&B team and guests to identify ongoing improvement opportunities.
• Owns the departmental training of Bartenders, Servers, and Hosts/Hostesses on F&B operations.
• Manages the F&B team, finding coaching opportunities throughout each day, ensuring continued growth and development for all team members, documenting appropriately.
• Receives feedback from the F&B Supervisors regarding Bartenders, Servers, and Jr Servers and opportunities for growth or performance management needs.
• Conducts employee performance reviews and suggests team member advancement opportunities when aptitude & engagement are present in entry-level positions.
• Ensures team members have current knowledge of menu offerings and pricing.
• Encourages and builds mutual trust, respect, and cooperation among Front of House and Back of House team members, ensuring team members are treated fairly and equitably.
• Assists in emergencies, making prompt decisions in the best interest of the guest and the Hotel.

Ideal Candidate:

• Five years minimum F&B experience, coupled with some progressive supervisory experience within a hotel setting.
• Serving it Right certification.
• Food Safe certification.
• Dedicated to working within a dynamic team that focuses on collaboration and guest experience.
• Excellent food and wine knowledge.
• Proficiency with computer systems required, such as Micros POS.
• Professional demeanor with a passion for exceptional guest service and the ability to anticipate guest needs.
• Ability to motivate and support a team in a multi-tasked environment.
• Effective communication skills, both written and verbal, as well as excellent problem-solving abilities.
• Excellent organization, attention to detail, and time management skills with the ability to multi-task.
• Leadership skills with the ability to coach, redirect, and motivate team members in a fast-paced environment.
• Ability to lift, carry, or push up to 50lbs.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.