Field Operations Manager

Tagline:
Lead Intellijoint's field inventory strategy, optimization and compliance as we grow!

Type of Position:
Full-Time

Location:
Kitchener, ON (Hybrid 2-3 days in office, 2-3 days working remote)

Benefits:
RRSP with employer match, health benefits (effective day-1!), wellness benefit, learning & development opportunities, paid vacation, personal days, and sick days

The Company

Intellijoint Surgical develops effective and easy-to-use products to enhance surgeons' care and patients' lives. Today, Intellijoint technology lives in the operating room, helping surgeons improve implant positioning during hip and knee replacement surgeries. Our technology has been used in over 60,000 surgeries. Our Operations team is growing and we are seeking a Field Operations Manager to join our Operations team, helping to bring innovative technologies to the market.

The Position

As part of the Operations team, the Field Operations Manager is responsible for the effective, compliant and accurate management of Intellijoint Surgical's medical devices and inventory. The Field Operations Manager reports directly to the Director of Operations and works cross-functionally with Finance, Sales, Customer Support and Quality Assurance & Regulatory Affairs. This role will develop and/or use existing procedures and processes to drive concrete insights to results, analyzing product turnover to determine optimal stock rotation to reduce losses and maximize ROI.

As a snapshot, we are looking for someone who is:

• Experienced in equipment optimization within a regulated industry
• Knowledgeable on the sales and inventory process within Medical Device
• A relationship-builder that quickly establishes rapport with inventory control departments in customer accounts
• Detail-oriented, with experience in conducting audits and implementing compliance controls

Main Duties:

1. Field Inventory Strategy and Optimization

• Develops, implements and oversees field operations standards, procedures, objectives, goals and strategies
• Analyzes field operations and confirms optimal use of resources, equipment and standards
• Gather account insights by partnering with Sales Representatives, Customers and Hospitals.
• Analyze and implement strategies to drive efficient levels of inventory, and reduce the risk of expiry replacement
• Implement loaner utilization and optimization plan
• Maintain a dashboard, and other reporting solutions, to illustrate and monitor sales metrics, customer data and satisfaction, and operational metrics.
• Accountable to track and adhere to inventory budgets, and seek cost-saving opportunities in collaboration with Finance

1. Field Audits and Compliance

• Responsible for tracking and counting assets to and from Hospitals, Surgical Centers, Trunk Stock, and Field Loaner and Distribution Center; including tracking movements of inventory and cycle counting inventory per geographical region
• Completes field inspections ensuring compliance with customer requirements, regulations, and company policies, procedures and controls.
• Responsible for the control of inventory covered by consignment agreements and inventory policies ensuring compliance, effective utilization and tracking of company assets.
• Adhere to quality requirements, including but not limited to, requirements for traceability of product, customer complaints and notification to internal Quality Assurance & Regulatory Affairs team.
• Partner with Finance to establish annual audit risk assessment and implementation strategy.
• Conduct and schedule inventory audits with the support of the Sales Team.
• Reconcile results of annual field counts and collaborate with Sales, Finance, Customer Service and Operations to resolve discrepancies, and issues related to lost, damaged or expired inventory.

1. Other Consignment Activities

• Provide recommendations on the adequate mix of consigned products at each account and drive and implement the optimization of underutilized consignment assets.
• Identify return opportunities with the Sales Team and own the overall process including generation of required documentation.

What Does Success Look Like in this Role?

• Establish a collaborative partnership with the Finance, Customer and Sales Teams
• Field inventory is accurate, including expiry management
• Inventory movements are tracked as they happen and there is accurate visibility in Intellijoint Systems
• Equipment is optimized, Capital expenditures are adhered to and tracked
• Opportunities for cost reductions are identified and actioned

Skills and Experience to Enable Success:

• 5+ years of experience in a similar position, or progressive experience in positions that have developed skills and abilities that are transferable to the role
• Education applicable to the role, including but not limited to, Operations, Inventory, Sales and the like.
• Experience with medical devices, and understanding of the nuance to inventory in a regulated environment
• Experience in Sales is an asset; the role requires understanding of the sales process and how customer accounts in the field are maintained, supported and won.
• Understanding of and ability to manage multiple field-based inventory channels (long-and short-term consignment, loaners, and trunk stock) and associated processes
• Strong analytical aptitude with the proven ability to analyze and interpret data.
• Experience identifying and implementing process improvements that focus on equipment optimization, auditing and compliance.
• Strong communication and inter-personal skills with extreme attention to detail
• Effective organizational skills with the ability to prioritize and meet timelines
• Continuous improvement mentality, shares ideas and embraces change

Travel and Onsite Requirements:

• Travels to onsite locations in the US to conduct audits, in person meetings and review operational performance.
• Travel approximately once a month to the US; with frequency decreasing through established connections and processes.
• Travel to the US will have increased frequency during the first 3-months of the role during onboarding.

Physical Job Requirements:

The physical demands described are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent 2-handed lifting of up to 40 lbs. from floor to chair/table and from one surface to another at approximately the same level.
• Sitting, standing and/or walking for up to eight plus hours per day.
• Has access to a vehicle and must have a valid driver's license and active vehicle insurance policy.

Why Join U.