Digital Transformation Associate

Digital Transformation Associate

(Temporary Full Time for approximately 13 months)

Competition Number: 2024-444

Job Code: 1099

Posting Date: January 9, 2025

Closing Date: January 16, 2025 (at 6:00pm)

Job Status: Temporary Full-Time

The City of Kitchener is a vibrant and dynamic city of approximately 292,000, in the heart of southwestern Ontario. As the largest municipality in Waterloo Region, Kitchener continues to be poised for development and growth, enhancing its reputation as a leader in city-building and innovation, with nationally recognized strategies to build its neighbourhoods, its digital infrastructure and its diverse economy.

The City of Kitchener is WHERE you want to work! Learn more about the top reasons to join us:

Why work at the City of Kitchener

Position Overview:

Building a modern public service requires modern, progressive thinking. Kitchener is at a pivotal point in becoming a smart city, and in doing so our goal is to create more dynamic service experiences for citizens. It's an ambitious goal - so we're looking for ambitious people. People who are compelled to ask, 'why not?' and 'how can I help?' People who are excited to build a Digital Kitchener.

As a digital transformation associate you will develop and maintain relationships with internal colleagues (your clients), serving as the first point of contact between these clients and the Technology Innovation and Services division on all their technology related needs.

Responsibilities:

Our digital transformation associates are:

Relationship Builders

• You say hello.
• You understand that relationships take work.
• You build trust by doing what you say you will.
• You listen carefully and remember the important details.
• You expand your reach by connecting to others and stepping aside.

Collaborators

• You get the right people in the room.
• You allow for give and take.
• You ask thoughtful questions.
• You weigh the options fairly. You find the right time to shift from conversation to action.

Change Makers

• You understand that change is a process.
• You can spot opportunities to do things differently.
• You're not afraid to put ideas on the table.
• You help others feel safe outside their comfort zone.
• You amplify the great ideas of others.

Natural Communicators

• You know your audience.
• You translate ideas in ways that are easily understood.
• You deliver feedback clearly and respectfully.
• You celebrate wins and reflect on lessons learned.
• You share stories to inspire and inform.

• Performs other related duties as assigned.

Requirements:

• You have a three (3) year degree or diploma, and at least two (2) years of experience in an environment leading improvements and managing customer relationships while developing solutions to problems or opportunities.
• You build relationships at all levels of an organization.
• You have experience gathering requirements and identifying the key themes, risks and opportunities.
• Knowledge and experience navigating available technology and innovation services resources.
• Ability to facilitate all stakeholders' contributions and participation effectively in project work including discussions/meetings leading to successful outcomes.
• Working knowledge of business analysis and project management with the ability to lead clients in achieving project objectives.
• Strong organizational and project management skills with the ability to manage and prioritize multiple projects and duties.
• Excellent verbal and written communication skills, including strong presentation skills with the ability to make presentations and deliver training materials to others.
• Ability to conduct research and write communication material, documents, standard operating procedures, etc.
• You have a strong technical aptitude and can identify when technology alone won't solve a problem.
• Excellent computer skills including Microsoft Office Suite.
• Ability to work independently with minimal supervision, meeting deadlines within project scope requirements while participating as an effective team member.
• Reliable with a good attitude and employment record.

Note: All interested applicants are encouraged to apply. In the event there is no successful applicant with the stated level of education and experience, other applicants will be considered if a combination of their education and experience meets the following pre-determined equivalency:

• 2-Year Diploma (or 2-Year Specialized Postsecondary Program) with minimum 4 years related and relevant experience or 4-Year Honors Degree with minimum 1 year related and relevant experience.

If this sounds like you, we invite you to apply for this exciting opportunity.

kitchener.ca/digitalkitchener

The City of Kitchener is committed to an equity-driven, inclusive, accessible, and barrier-free recruitment and selection process, and to ensuring our workforce reflects the full diversity of the community we serve. We welcome applications from Indigenous, Black, racialized and 2SLGBTQ+ persons, as well as other equity deserving groups.

We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact Human Resources at ***, or *** to make your needs known, so that we can support your full and equal participation throughout the hiring process.

We appreciate the interest of all applicants. Only candidates whose skills, experience and qualifications meet the requirements of the position will be contacted.

Please note that as per Human Resources Policy HUM-HIR-110, "Employment of Relatives of Staff Members and Elected Officials":

"The immediate relatives of staff of the Human Resources Division, all Directors, General Managers, or the Chief Administrative Officer and Elected Officials shall not be employed by the City in any capacity.

The immediate relatives of all other Management personnel shall not be employed where such employment would be:

1. within the same Department in the case of permanent full-time, temporary full-time and part-time classifications.
2. within the same Division in the case of students.

Department: Corporate Services

Division: Technology Innovation and Services

Union Affiliation: CUPE 791

Number of Positions: 1

Hours of Work: 35 hours per week, Monday to Friday

Initial Location: City Hall, Kitchener

Salary Range: $71,959 - $89,950 annually

Grade/Band: 8