Fixed Operations Manager

Kelowna
3732 BC-97
Kelowna, BC V1X5C2, CAN

Since 1969, Fraserway RV, as a family venture, has been driven by a simple goal - to anticipate, exceed, and earn lifelong trust from our customers. Decades of RVing experience has shaped us to become Canada's sole coast-to-coast RV Sales & Rentals Dealer and we are looking for the best to join our team for our ongoing growth journey.

We're proud to have been recognized with the RV Business Top 50 Dealer Award and the exclusive Blue Ribbon Award for excellence in customer care, staff training, marketing, and community service.

OUR VISION

To be Canada's #1 RV Adventure Company, inspiring individuals and families to fall in love with the RV lifestyle, create lifelong memories, and connect with nature through the joys of RVing.

OUR MISSION

As a team, we do everything possible to ensure our customers' RV adventure dreams are realized.

We bring passion, expertise and community commitment to each of our business offerings: Sales, Service, Parts and Rentals. We are proud to serve not only our customers but the communities in which we live and work. Communities are part of our celebrations; we give back a portion from each sale to causes that make a difference and our teams volunteer in building connections that make us stronger.

In addition to becoming part of an exceptional team, we offer:

• Career Growth Opportunities: Advance your skills and take your career to new heights.
• Comprehensive Healthcare Benefits Package: Enjoy peace of mind with our competitive benefits.
• Employee/Family Bursary Program: Support for your continued education.
• Employer-Matched RRSP Program: Secure your financial future with our matching program.
• Friendly Work Environment: Join an ambitious team that values collaboration.
• Discounts on RV Purchases, Rentals, and Parts: Enjoy great savings on our products.

We are seeking a highly motivated and career-minded Fixed Operations Manager to join our Team at the Fraserway RV, Kelowna, BC Dealership. This is an exciting and dynamic role which presents a rewarding opportunity to serve an adventurous, outgoing audience. The role offers professional growth in a supportive, entrepreneurial environment alongside competitive pay and benefits. This is a Full Time, regular position (must be available to work weekends when required).

Core competencies

• Customer Focus
• Communication
• High Energy
• Team Work
• Quality Orientation
• Time Management
• Adaptability / Flexibility
• Creative and Innovative Thinking
• Decision Making and Judgement
• Planning and Organizing
• Problem Solving
• Result Focus
• Accountability and Dependability
• Ethics and Integrity
• Mediating and Negotiating
• Providing Consultation
• Leadership
• Coaching and Mentoring
• Staff Management
• Enforcing Laws, Rules and Regulations
• Mathematical Reasoning
• Development and Continual Learning

Responsibilities

Service

• Oversee and manage the Service department's operations and scheduling.
• Manage quality assurance - setting quality standards, maintaining quality of all shop activities.
• Ensure completion of shop maintenance and repair work.
• Address customer complaints and inquiries in a courteous, professional manner.
• Ensure compliance with company standards for cost control, waste reduction, quality, safety, and complete and on-time delivery.
• Oversee and direct Service department resource and workforce issues for the organization.
• Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
• Manage the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers.
• Enhance and develop policies, procedures and service systems to meet the goals of the department.
• Monitor financial performance to ensure the department is meeting or exceeding budgetary commitments.
• Analyze and report on the department's daily, monthly and annual key performance indicators and industry trends.
• Measure and monitor key indicators of the service delivered.
• Examine reports to determine the operational activities of the shop and ensure optimum performance.

Parts

• Responsible for the profitability of the parts department while controlling costs, building a loyal clientele, maintaining good employee relationships, and setting and maintaining sales and profit objectives.
• Plan, assign, and direct all Parts employees.
• Evaluate performance of Parts employees and provide guidance for improvement where necessary.
• Resolve customer concerns.
• Develop, implement and maintain processes to raise our customer service levels.
• Liaison between the dealership and suppliers.
• Manage parts inventory.
• Complete a summary of daily sales.
• Oversee to maintain required shop parts.

General

• Exemplify the company Mission, Vision & Values.
• Manage revenue, expenses, and profitability to agreed-upon targets.
• Ensure all aspects of the location operations and facilities are in accordance with Fraserway RV Branding, policies, and procedures.
• Provide leadership for problem resolution to facilitate faster improvements and improved working relationships.
• Manage and improve synergies between Parts and Service.
• Mentor staff to improve their skills and guide their career development opportunities within the company.
• Develop and maintain facilities to display our commitment to excellence.
• Responsible for recruitment, hiring, terminations and performance management for the teams.
• Conduct regular performance appraisals for all Parts and Service staff.
• Develop and monitor training for staff (in conjunction with the GM and HR/Training).
• Achievement of KPIs set for dealership and for personal performance.
• Any other items, as directed by the GM.

Business Development

• Improve productivity through systems and process development for the Parts and Service departments.
• Evaluate, design and implement solutions that will enhance the dealership's effectiveness and efficiency. This includes analyzing and re-engineering business functions as well as recommending and introducing new systems and applications in order to eliminate redundancies and streamline workflow.
• Manage growth and business direction through an annual planning process engaging the management team.

Operations

• Oversee the development of the annual departments plans for Parts and Service.
• Manage dealership advertising content and promotional offers.
• Manage client's complaints that staff are unable to rectify and take the necessary step.