Guest Service Supervisor, Skytram

What will be your daily pursuit?:
Your daily pursuit is leading a team dedicated to delivering an exceptional guest experience by overseeing operations, building your team, ensuring smooth communication, and fostering a welcoming, safe and enjoyable environment for all guests.
What will your compensation be?:
The starting salary for this position is $20.50 per hour When does this adventure begin?:
This a regular, full-time position beginning February 1, 2025.
What perks can you expect?:
Join an inclusive, global team and make life-long connections.
Enjoy free access to Pursuit attractions and 50% off for friends.
Get discounts on hotel stays, dining, and retail.
Access subsidized mental health and wellness resources.
What will you do in this job?:
Supervise the daily operations of the guest services team:
allocation of stations, cash tills, and task assignments Lead and guide the Guest Service team by assigning duties, scheduling breaks, and ensuring high-levels of performance and guest satisfaction Handle complex guest inquiries, complaints, and escalations through various channels (email, phone and in-person).
Ensure all guest interactions are handled with professionalism and efficiency Oversee the use of point-of-sale systems and SkyTram flight scheduling to ensure smooth operations and minimal wait times Assist with onboarding, training, and ongoing development of Guest Services Agents to ensure team effectiveness and knowledge of procedures Maintain communication with lift operators, ticket sales, group sales, and travel agents to ensure consistent guest experience across all touchpoints.
Monitor cash handling procedures, assist with cash outs, prepare deposits, and assist in financial reporting Oversee the preparation and validation of operational and financial reports Address guest complaints and operational issues promptly, ensuring timely resolution or escalation to management when necessary Assist with client and partner account balancing, ensuring proper documentation and communication for financial transactions Monitor guest feedback and service delivery, identifying areas for improvement and providing guidance to agents What skills and experience do you need for this job?:
2-4 years in hospitality with previous supervisory skills is an asset.
Strong computer proficiency (Word, Excel, POS).
Passionate about hospitality and creating memorable experiences for guests.
An ability to guide staff, provide positive reinforcement, and encourage success.
Strong ability to multitask and prioritize in a fast-paced environment.
Able to practice conflict resolution and problem-solving skills during stressful situations.
Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment at high altitudes.
Be prepared for all weather conditions (Snow, Rain, Wind, Hail).
Secondary language skills are an asset.
To honour our commitment to be "Always Honest" all employees must consent to a criminal record check What will your work environment be like?:
Beautiful.
You'll be work ing in the iconic, unforgettable and inspiring location .
Regardless of what your role is with us, y ou'll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
Fun.
You'll be meeting team members from across the globe and get to participate in tons of team events.
Independent.
You'll spend your days in and around our amazing properties.
Remote.
Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
Busy.
You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance ) as required We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.
EEO:
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace.
We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation.
We encourage individuals who are eligible to work in Canada to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups.
If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at or drop in to one of our offices to hand in a resume if you do not have access to a computer.
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.