Information Technology Analyst

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Priority will be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*.

* The Employment Equity Act, which is under review, uses the terminology Aboriginal peoples and visible minorities.

Candidates are asked to self-declare when applying to this hiring process.

City: Within a National Research Council Office across Canada

Organizational Unit: Knowledge, Information and Technology Services

Classification: CS-2

Duration: 2 years

Work Arrangements: Due to the nature of the work and operational requirements, this position is eligible for a hybrid work arrangement (combination of working onsite and telework). Employees in this position who telework will be required to travel to the identified work site at least three times per week at their own expense.

We recognize that Indigenous candidates may have important connections to their communities. If you are an Indigenous candidate, you may be eligible for an exception to this work arrangement. To learn more, please contact the hiring team, using the contact information below.

Discover the possible

The Role

We are looking for an 'IT Analyst - Enterprise Security Operations Linux/Mac/Windows' to support our Knowledge, Information, and Technology Services Branch (KITS). The ideal candidates would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.

The incumbents will work as members of the Standards and Desktop Infrastructure team within the Knowledge, Information, and Technology Services Branch (KITS), providing clients with IT support services for distributed computers and networks within the various Research Centres/Branches/IRAP of NRC.

Operations Support areas are:

• Remote Access & Support
• End User Device Security & Data Protection

You might be the person we are looking for to fill this position to support operations of our end user device Enterprise Security Solutions for Linux, Mac, and Windows systems.

He/she will assist in the operations of NRC's end user device Enterprise Security Solutions. Collaborating as a part of a team you will be tasked to provide support to all the services within the team.

Screening Criteria

Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:

Education

Successful completion of a College diploma in Computer Science or related field. Bachelor degree in Computer Science from a recognized University considered an asset.

Consideration may be given to candidates with significant experience and a High School diploma.

• Experience providing desktop and technical support to users both locally and remotely (including problem analysis and resolution) in a Windows based environment including support of MS Office products, TCP/IP etc.
• Experience using an Endpoint Security Solution to protect end user devices.
• Significant* experience in supporting Microsoft Windows 10+ desktop operating systems, including imaging software and with Significant experience with Linux and Basic experience with Mac OS.
• Significant* experience installing, configuring and maintaining the desktop hardware, software and peripherals.

Experience for some locations considered as assets:

• Experience supporting Servers/VM.
• Experience supporting cloud based infrastructure.

*Significant is defined as more than 2 years of experience.

Condition of Employment

A Secret clearance must be obtained within 12 months of employment.

Candidates will be assessed on the basis of the following criteria:

• Ability to communicate both orally and in writing based on the language requirements of the position.
• Ability to use reasoning and problem solving skills for troubleshooting of IT devices.
• Solid knowledge of Microsoft desktop operating systems (Windows 10 and 11), Solid knowledge of Linux and Basic knowledge of MAC operating systems.
• Ability to research, analyse and communicate sound advice and expertise pertaining to complex IT issues to clients of varying technical knowledge, other team members, and management.
• Knowledge of an Endpoint Security Solution such as Trellix ENS, Microsoft Defender for Endpoint, BeyondTrust Privilege Management.
• Knowledge of ITIL core processes such as Incident management, Service Request fulfilment, Knowledge management and asset management.
• Ability to organize and prioritize tasks.
• Basic knowledge of TCP/IP suite of protocols.
• Technology support - Conceptual and analytical ability (Level 2)
• Technology support - Results orientation (Level 2)
• Technology support - Self-knowing and self-development (Level 2)

Competency Profile(s)

For this position, the NRC will evaluate candidates using the following competency profile: Technology support.

An incumbent occupying a position within the CS Group is currently entitled to receive a terminable allowance of $176 per month.

NRC employees enjoy a wide-range of competitive benefits including a robust pension plan, comprehensive health and dental coverage, disability and life insurance, office closure at the end of December, and additional supports to enhance your well-being throughout your career and beyond.

Relocation

Relocation assistance will be determined in accordance with the NRC's directives.

Notes

• Please note that we are unable to contact candidates for incomplete or possible missing information.
• Candidates will be qualified for the NRC location nearest to their current location.
• The ability to communicate in writing will be assessed throughout the selection process.
• A pre-qualified list may be established for similar positions for a one year period.
• Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
• The incumbent must adhere to safe workplace practices at all times.
• We thank all those who apply, however only those selected for further consideration will be contacted.

Please direct your questions, with the requisition number (22788) to:

Closing Date: 11 November 2024 - 23:59 Eastern Time

*If you are currently a term or continuing employee at NRC, please apply through the SuccessFactors Careers module from your NRC computer.