Senior Customer Experience Associate- Branch 18.75 hours/week

Scotiabank
CA - Grimsby
January 2, 2025
Management

Title:
Senior Customer Experience Associate - Grimsby Branch (18.75 hours/week)

Requisition ID:
211781

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face, character, and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer's journey by:

Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted.
Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs.
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs.

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service.
Uncover and solve customers' needs.
Explain complicated concepts simply.
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment.
Demonstrate an eagerness to learn and determination to succeed.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you:

Are willing to assist in a professional, friendly, and efficient manner.
Are available to work a flexible schedule.
Have experience with conducting simple sales, proactive marketing calls, and providing financial advice.
Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options.
Previous banking experience is a strong asset.

What's in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
A rewarding career path with diverse opportunities for professional development.
An organization committed to making a difference in our communities- for you and our customers.
You can expect to be recognized and rewarded for high performance. You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package.

Location(s):
Canada :
Ontario :
Grimsby

Scotiabank is a leading bank in the Americas. Guided by our purpose:
"for every future", we help our customers, their families, and their communities achieve success through a broad range of advice, products, and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

•

Read the full job description and apply online on the recuiter's web-site

Related Job Postings

Licensed Practical Nurse Casual work in Ponoka

Northcott Care Centre

CA - Lacombe
January 5, 2025

Northcott Care Centre is a 73-bed long term care facility located in the town of Ponoka in beautiful central Alberta. • We are currently looking for Casual LPN's . • Ideal candidates will have some experience in a long term care setting and be a member in good standing with CLPNA. •...

Title: Senior Customer Experience Associate - Grimsby Branch (18.75 hours/week)

About the role

Find Jobs Hiring Now Near You!

Get Jobilize Job Search Mobile App Now

Title:
Senior Customer Experience Associate - Grimsby Branch (18.75 hours/week)