Service Designer

Job Title:
Service Designer - SeniorDuration:
12 months (Maximum Extension Term:
12 months) Location:
Edmonton, AB (The Service Designer will primarily work remotely; however, the Service Designer is expected to attend meetings or work sessions often (i.e.
quarterly) in Alberta on reasonable notice from the Province) Description:
• Integration of human-centred design methods into program review and digital transformation projects.
• Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.
• Analysis of user and employee experience across channels (mobile, web, social media, phone, face-to-face, print, mail, etc.) and identification of gaps, opportunities, and solutions.
• Based on user and GoA needs, goals, priorities, and opportunities, a plan for and delivery of:
o user and behavioral field research; o co-design workshops; o prototype design and testing; o concept testing o journey map and service blueprint development; o process mapping; o service prototyping; o user story mapping and creation o usability testing; o service performance measurement, analysis, and reporting; and o strategy and roadmap documents or diagrams.
• A depiction of the overall end-to-end service journey and specific needs, opportunities, solutions, and metrics.
• A plan for the integration of specific design and development work into the overall service experience and measurement of results.
• Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management.
• A plan for the integration of new solutions into current service operations by examining areas such as the impacts of the migration of service delivery, policy innovation, change management, and organizational design and culture.
The Province and the Contractor shall determine changes to Services and Materials as required.
The Province and the Contractor will determine changes to Services and Materials through the Artifacts.Facilities:
In the event that the Service Designer are directed to work remotely, the Service Designer shall be responsible for providing all of its equipment, including computers, software, printers, supplies, desks and chairs.
However, the Province shall ensure that the Service Designer have the necessary access and credentials to the GoA system.
In the event that, the Service Designer are directed to work in-person, the Province shall provide the requisite office space, furniture and office supplies.
However, the Service Designer shall continue to be responsible for providing computers and software and the Province shall continue to ensure that the Service Designer have the necessary access and credentials to the GoA system.
The virtual meeting tool for the Province is Microsoft Teams.
Zoom or other software may be sometimes used when needed, however, Zoom accounts are not provided by the Province.
Criminal Records Checks:
Upon request by the Province, the Service Designer shall, at no cost to the Province, provide a current criminal record check.
A Service Designer may be rejected if, in the opinion of the Province, the criminal record is unacceptable.
Should a Service Designer be assigned to a team working for Justice, prior to performing Services, the Service Designer must provide the Province with an 'Enhanced Security Clearance'.
Service Designer, which in the opinion of the Province have an unacceptable 'Enhanced Security Clearance' or equivalent, shall be rejected.
The Province does not receive any information specific to the reason an enhanced clearance may be rejected.
Participating law enforcement agencies only identify if an applicant's clearance is not accepted.
Service Designer should be aware that over the course of the SOW, Service Designer may be required to complete higher-level security clearances, such as the 'Royal Canadian Mounted Police Top Secret Clearance.' Please ensure applicants are eligible to apply if required by the ministry.
Acceptance by the Province of all Service Designer requires written approval from the Province following acceptable security clearances.
OTHER MANDATORY REQUIREMENTS The Response must include a personal portfolio of work of the proposed resource.
The portfolio must include work samples with brief annotations explaining the work.
THE PORTFOLIO MUST BE UPLOADED AS AN ATTACHMENT TO 'OTHER DOCUMENTS'.
A link to an on-line portfolio will not be considered.