IT Support Analyst

CannAmm
CA - Edmonton
January 22, 2025

*Job description:
• CannAmm LP is seeking an energetic IT Support Analyst to join our team. This position is Hybrid! We are an inclusive organization that is dedicated to continually developing, expanding, and enhancing our services to meet the changing needs of our clients. To provide the most comprehensive services possible, we work closely with our clients to develop drug-free workplace programs that address the concerns and specific requirements of our client, their employees, and industry regulators.
• Summary:
• The
• IT Support Analyst
• role involves troubleshooting and providing technical support for Microsoft software, hardware, and system performance. You will assist with system maintenance, upgrades, and resolving user issues.
• Minimum Qualifications:
• • College diploma or degree in computer systems required
• Experience with Microsoft products: AD, Group Policy, DNS, DHCP, Windows OS, Exchange, Hyper-V, SCCM, M365
• Experience with VPN (site-to-site and remote)
• Certifications such as MCSE, VMware, A+, Network+, etc., are a plus
• Skills and Abilities:
• Technical Skills
• • Experience in process improvement, software maintenance, and configuration management
• Technical documentation and customer service skills
• Social Process Skills
• • Strong written and verbal communication
• Detail-oriented and skilled in problem-solving
• Major Function/Responsibilities:
• • Assist in the maintenance of Active Directory (AD), DHCP, DNS, GPO, M365 (Teams, SharePoint).
• Assist with software updates, patches, and system backups.
• Assist with maintenance of Mitel phone systems.
• Assist with the maintenance of VPN connections.
• Review, update workflows and policies. Determine methods to improve process efficiencies where possible based on data analytics/reports.
• Provide technical support and create/maintain processes, documentation including incident resolution.
• Assist with maintenance of software application databases and evaluate vendor-supplied software.
• Configure hardware and software for end users.
• Provides support to end users both remotely and on site.
• Resolve IT support issues, optimize services and problem-solve with senior staff when needed.
• Test new programs, evaluate options, and recommend actions to meet system objectives.
• Ensure confidentiality and maintain records of system changes.
• Stay updated with new technologies through workshops and professional networks.
• Provide backup to Desktop Support and assist with desktop computer setups and usability.
• Document and track issues using a ticketing system.
• Collaborate with IT team to ensure system security and performance.
• Performs other duties as assigned.
• Why Work for CannAmm?:
• Passionate, Energetic Team with a Fun Company CultureOn-Site Parking AvailableMental Health & Wellness ResourcesDiversity & Inclusion CommitteeEmployee Engagement SurveysEmployee Discounts at Select Partner AgenciesOpportunity for Ongoing Learning and Career DevelopmentCompetitive Benefit PackageJob Types: Full-time, PermanentBenefits:
• Dental care
• Extended health care
• Paid time offFlexible language requirement:
• French not requiredSchedule:
• Day shift
• Monday to FridayExperience:
• IT support: 1 year (preferred)Licence/Certification:
• CompTIA A+ (preferred)Work Location: Hybrid remote in Edmonton, AB T5S 2H7

Read the full job description and apply online on the recuiter's web-site

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