Director Demand Planning

Job description

Amphenol is one of the largest manufacturers of interconnect products in the world. The Company designs, manufactures and markets electrical, electronic and fiber optic connectors, coaxial and flat-ribbon cable, and interconnect systems. The primary end markets for the Company's products are communications and information processing markets, including cable television, cellular telephone and data communication and information processing systems; aerospace and military electronics; and automotive, rail and other transportation and industrial applications.

Amphenol Corporation is proud of our reputation as an excellent employer. Our main focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Position: Director of Demand Management

Location: Markham, Ontario or Harrisburg, Pennsylvania

Reports to: General Manager

POSITION SUMMARY:

The Director of Demand Management will be responsible for leading the Customer Service, Account Management, and Business Analytics functions within the HSIO Business Unit. This role will focus on enhancing customer satisfaction through strategic demand planning and comprehensive business analysis. The Director will work closely with cross-functional teams, including, Operations, Product Marketing, Production, Logistics, and Engineering, to ensure accurate demand forecasting, data-driven decision making, and seamless customer experiences.

ATTRIBUTES:

Innovative- Creates new and better ways for the organization to be successful

Effective Communicator- Exchanges information with clarity, empathy and understanding. Listens actively showing a genuine interest in what the speaker is saying. Tailors message to audience for maximum impact.

Strategic Thinker- The ability to envision long-term goals and proactively devise and implement innovative plans that align with the organization's mission, fostering sustainable growth and

success.

Deadline Driven- Demonstrates a strong commitment to timely delivery. Adept at managing time and priorities, ensuring that key deliverables are completed on schedule.

Continuous Improver- Committed to identifying and implementing incremental improvements to services, products and processes

People Oriented- Focused on building relationships and making those around them feel valued, included and motivated at work.

RESPONSIBILITIES:

The Director of Demand Management's responsibilities will include, but are not limited to:

ACTIVITY

Customer Service Leadership

• Develop and implement customer service strategies that enhance service delivery, minimize response times, and address customer inquiries effectively.

• Oversee Customer Service performance metrics and key performance indicators (KPIs), ensuring alignment with business objectives.

• Work with Customer Service Manager to drive high-impact initiatives that enhance the customer experience. Present insights and recommendations to executive leadership

• Act as an executive point of escalation for complex customer issues, providing solutions to enhance relationships and ensure customer retention.

Account Management & Demand Planning

• Provide strategic leadership to the Account Management team, ensuring they effectively forecast demand in order to achieve objectives.

• Cultivate and strengthen high-impact relationships with key customers, acting as a trusted partner to understand their business needs and deliver solutions that drive long-term growth.

• Develop and implement capacity planning strategies to align production capabilities with demand forecasts in order to meet customer requirements

• Collaborate with Marketing, Logistics and Operations teams to accurately forecast demand, ensuring that capacity, resources, and inventory align with market requirements.

• Transform data into strategic, actionable insights. Regularly present findings and strategic recommendations to executive leadership.

Strategic Demand Management

• Develop and implement demand management strategies to optimize product availability, minimize lead times, and balance inventory levels across the division.

• Work closely with Sourcing, Production, and Sales teams to address demand fluctuations, forecast accuracy, and supply chain constraints.

• Lead efforts to digitize demand planning processes, integrating data analytics tools to improve forecasting accuracy and visibility.

Team Leadership

• Recruit, mentor, and develop a high-performing team of customer service and account management professionals, fostering a culture of accountability and continuous improvement.

• Provide coaching and guidance to team members to enhance their skills in customer engagement, demand forecasting, and account management.

• Set clear goals and performance expectations for the team, conduct regular performance reviews, and provide constructive feedback

Reporting & Analytics

• Develop and deliver comprehensive reports on demand management, customer service performance, and account management metrics for executive leadership.

• Utilize data-driven insights and analytics to identify trends, risks, and opportunities, providing recommendations for strategic decisions.

• Leverage predictive analytics to enable informed decision-making by the BU and enhance operational efficiency.

• Leverage analytics to interpret customer data, trends and forecasts.

QUALIFICATIONS:

• Bachelor's degree in Engineering, Supply Chain Management, or related field (MBA preferred).
• Minimum of 10 years of experience in product management, product line management, account management, demand planning, preferably within the electronics or manufacturing industry.
• Strong leadership experience with a proven track record of managing high-performing teams.
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and stakeholders at all levels.
• Proficiency in demand planning tools, CRM systems, and data analytics software.
• Strong analytical skills, with the ability to interpret complex data and provide strategic insights.
• Ability to work collaboratively across departments and manage cross-functional projects.
• Willingness to travel as needed to meet with customers and teams across different locations.

CORE COMPETENCIES

• Customer Focus: Demon.