Customer Service Representative

*Work With Us!
• Castle Fuels is seeking a full-time permanent role at our busy Petro-Pass Fuel Bulk Plant for someone who loves to work both in and out-of-doors, is a self-starter and has excellent customer service skills. If this is you, we would love to hear from you!The
• Customer Service and Cardlock Associate
• will provide exceptional customer service while assisting with office administration using basic accounting knowledge and computer skills. This role also supports the cardlock and warehouse function including inspecting, monitoring and maintaining the cardlock area and completing reporting requirements.You must enjoy a variety of duties both in the office and outdoors as required. You may be required to lift up to 40 lbs., so physical fitness is required._This position is included in the Collective Agreement with Teamsters Local 213 _
• Work Schedule: Monday - Friday 7:00 am - 4:00 pm with an hour lunch
• (flexible shift during business hours)
• Benefits Working with Castle Fuels
• • Opportunity to grow and develop your career
• Competitive wages
• Comprehensive benefits plan including Extended Health and Dental, Vision coverage, Orthodontics for dependent children, RRSPs and an Employee & Family Assistance Program
• Fuel discounts for you and your household are available at all Castle Fuels locations
• Job Duties
• Customer Service Administration
• • Daily cash register reconciliation
• Professionally answer phones, accept customer orders and follow-up on customer requests accurately and timely using both computer and cash register when required
• Assist with all in-store merchandise including displays, ordering, pricing, stocking and cleaning shelves, maintaining coffee/food stations
• Assist with cleaning of office and bathrooms
• Assist with various administrative tasks which may include:o Entering inventory purchases, pricing and codes as required and updating WTBS as requiredo Data entry of customer billing and purchasing information in the Pheonix and WTBS systemso Completing month end customer statements, preparations and mailingso Data entry of inventory purchases, pricing and codes as required
• Cardlock Assistance & Vacation Relief
• • Completes & records daily, weekly & monthly cardlock inspections including: inspecting equipment (pumps, hoses, nozzles, card readers, printers, lighting, decals etc.) cleaning up debris, fuel drips, change windshield buckets, clean squeegees, empty garbage containers & over flow dispensers, remove pump panels and inspect sumps.
• Dips and records the oil/water separator levels and test the on/off valve on a weekly basis.
• Top up dye tanks in dye injection pumps as required (prevent run outs) as required
• Fully clean (vacuum, sweep, mop, wipe down, dust) office, bathrooms & showers daily and restock supplies as needed.
• Troubleshoot card-reader as required.
• Experience / Qualifications / Skills
• 2 or more years Customer Service experience
• Computer Skills are required including the use of MS Word, Excel and Outlook with an attention to detail
• Ability to multitask and problem solve
• Must be able to perform lifting duties (pails & cases up to 40 lbs.)
• Must have reliable transportation to and from work
• A clean criminal record check is required
• Committed to providing quality work while working safely
• Ability to organize and prioritize your day
• Strong customer service skills & professional demeanor
• Self-Motivated - enjoys being outside and working independently_At Castle Fuels we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique._Job Types: Full-time, PermanentPay: From $21.00 per hourExpected hours: 40 per weekBenefits:
• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care
• Wellness programFlexible language requirement:
• French not requiredSchedule:
• 8 hour shift
• Monday to FridayAbility to commute/relocate:
• Cranbrook, BC V1C 7G1: reliably commute or plan to relocate before starting work (required)Experience:
• Customer service: 2 years (required)
• basic computer: 2 years (required)Location:
• Cranbrook, BC V1C 7G1 (preferred)Work Location: In person