On-demand Web Development Account Manager

On-demand Web Development Account Manager

Job Type:

• On-demand work engagement
• Initially 20 hours per week (subject to change depending on business and client requirements)

Job Location: Fully Remote

Work Schedule: Working hours must overlap with EST business hours (9am - 5pm EST) for at least five hours each day. For this role, since this is client facing, we expect team members, to be available 9am - 5pm EST (New York Time).

Department:

• Account Management Department

Job Overview

We are seeking a highly organized and personable Web Development Account Manager to lead the coordination of web development projects from the sales process through to final delivery. This role is the bridge between our sales team, internal business units, project execution teams, and our valued clients. The ideal candidate will have a strong understanding of web development processes and terminology, exceptional communication skills, and the ability to manage multiple stakeholders and projects effectively.

This position also includes advising on hiring and vendor engagement, managing a small number of retainer clients, and overseeing relationships with white-label partners.

Key Responsibilities

1. Internal Coordination:

• Collaborate with the sales team to define project scope, capabilities, and pricing strategies.
• Keep all relevant business units (operations, finance, etc.) informed of project updates and requirements.
• Work closely with the finance team to ensure accurate billing and pricing for projects.
• Maintain project timelines and keep the execution team, including other individual contributors, aligned and on track.

2. External Client Coordination:

• Serve as the primary point of contact for clients, ensuring all communications via phone, Slack, and email are clear, timely, and professional.
• Build and maintain positive relationships with clients, delivering a delightful experience at every touchpoint.
• Set, communicate, and enforce project deadlines effectively.

3. Project Management:

• Oversee web development projects, ensuring they progress smoothly from initial sales discussions to final delivery.
• Manage stakeholder expectations and resolve any challenges that arise during the project lifecycle.

4. Vendor and Headcount Advisory:

• Provide recommendations on manpower needs and vendor engagements to support project execution, considering cost-effective and business-centered solutions and strategies.
• Coordinate with external partners, including whitelabel vendors, to ensure quality and alignment with project goals.

Qualifications and Experience

• Strong familiarity with web development terminology, tools, and processes.
• Proven ability to explain technical concepts to non-technical stakeholders.
• Experience collaborating with technical teams to understand project requirements and address queries.
• Previous experience in Account Management, Project Management, or a related role.
• Exceptional organizational skills with the ability to manage multiple projects and deadlines.
• Worked with a digital marketing agency or an IT outsourcing company.

Technical Expertise (Required Tech Stack)

• WordPress
• Webflow
• Unbounce
• Shopify

Other Tech Stack (Nice-to-Have):

• Experience with Figma and conversion rate optimization (CRO).

Soft Skills:

• Strong verbal and written communication skills.
• Highly organized with a proactive approach to problem-solving.
• Comfortable handling client communications with professionalism and enthusiasm.
• Deadline-oriented and able to set realistic timelines for stakeholders.

About Galactic Fed:

Every decision we make for our clients is backed by data, research, and industry best practices. We read every Google algorithm update, track every paid social trend, and follow every marketing gossip tweet so they don't have to.

We've helped companies of all sizes achieve enormous revenue and success, from Fortune 50 brands to early-stage startups. Growth marketing may not be rocket science, but we still get pretty excited every time a new campaign lifts off.

This is what defines our lovably weird team. Aka our values.

• Futuristic
• Mathematical and growth-oriented
• Radically honest and approachable
• Hyper-focused in our zone of genius

What Galactic Fed Offers:

• A ridiculously awesome work environment - equal parts laid-back startup and motivated meritocracy.
• An executive team that has scaled startups in the past and has every intention of continuing to scale Galactic Fed into a dominant player in the digital marketing agency space.
• Tons of training opportunities, including weekly education, book clubs, online courses, training / summits, and several skilled marketers to learn from.
• Great opportunities to grow your technical skills and grow into a leader in the creative space.
• Unlimited PTO
• Career Path (we value performance and reward accordingly!)

Notice on Reference Checks:

At Galactic Fed, we have found that past working relationships are often the best predictors of future success. Accordingly, we reserve the right to contact managers, direct reports, and colleagues at your previous places of employment for references, regardless of whether or not you share those people with us. To be clear, we will never contact anyone at your current employer without your permission, only past employers. If you have questions or concerns about this, please let us know in advance.