Expansion de la clientèle /Customer Expansion Specialist

À propos du poste

À titre de spécialiste, Expansion de la clientèle, vous serez responsable d'effectuer des appels, de générer des pistes de vente et de fournir des solutions visant à ravir le client. Vous jouerez un rôle essentiel dans la qualification et l'expansion de notre clientèle et travaillerez en étroite collaboration avec diverses équipes internes, notamment celles des ventes et du marketing.

Comment vous apportez votre contribution

• Effectuer des appels à des clients potentiels.
• Qualifier les pistes de vente en évaluant leurs besoins, leur budget et leur processus décisionnel.
• Faire participer les clients potentiels à des entretiens fructueux afin de découvrir les possibilités et de surmonter les objections.
• Tenir des dossiers exacts et à jour des interactions et des résultats dans un système de gestion des relations avec la clientèle (GRC).
• Atteindre ou dépasser les cibles et les objectifs mensuels.

La personne que nous recherchons

• Diplôme d'études secondaires; diplôme d'études collégiales, un atout
• Expérience des appels sortants ou du télémarketing
• Excellentes compétences de communication, tant à l'oral qu'à l'écrit
• Capacité de gérer efficacement les objections et les refus
• Connaissance pratique d'un système de GRC
• Anglais requise

Compétences additionnelles

• Motivation personnelle, volonté de réussir et solides compétences organisationnelles et interpersonnelles
• Capacité de s'adapter et d'exceller dans un marché en évolution rapide
• Fiabilité, ponctualité, solide éthique de travail et attitude positive

Pourquoi se joindre à nous

Notre approche à l'égard du bien-être des employés est holistique. C'est pourquoi, en plus d'avoir des salaires concurrentiels et des avantages supérieurs en matière de soins médicaux et dentaires, les employés du siège social ont accès à ce qui suit :

● Commodités liées au bien-être, notamment un gymnase et un studio de conditionnement physique sur place et un salon des employés

● REER collectif pour préparer son avenir

● Clinique médicale sur place et télémédecine

● Service quotidien de navette à partir de deux endroits au centre-ville

● Cafétéria subventionnée pour le personnel, qui offre des collations et des repas délicieux

Future Electronics adopte une approche de travail hybride. Nous valorisons la collaboration, facilitée par nos bureaux, ainsi que le travail à distance.

Future Electronics est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi.

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About the role

As a Customer Expansion Specialist, you will be responsible for initiating outbound calls, generating leads, and providing solutions to Delight the Customer®. You will play a pivotal role in qualifying and expanding our customer base and will work closely with various internal teams including sales and marketing.

How you will make an impact:

• Conduct outbound calls to prospective customers.
• Qualify leads by assessing their needs, budget, and decision-making process.
• Engage prospects in meaningful conversations to uncover opportunities and overcome objections.
• Maintain accurate and up to date records of all interactions and outcomes in a Customer Relationship Management (CRM) system.
• Meet or exceed monthly objectives and targets.

We're looking for someone with

• High School diploma; College Degree an asset.
• Experience in outbound calling or telemarketing.
• Excellent communication skills, both verbal and written.
• Ability to effectively navigate objections and handle rejections.
• Familiarity with using a Customer Relationship Management (CRM) system.
• English is required

It'd be great if you are

• Self-motivated and driven to succeed with strong organizational and interpersonal skills.
• Able to adapt and excel in fast paced, changing market conditions.
• Reliable and punctual with a strong work ethic and positive attitude.

Why join us

Our approach to employee wellness is holistic, which is why alongside competitive salaries, and premium health and dental benefits, corporate employees have access to:

● Wellness amenities such as onsite gym, fitness studio, and employee lounge

● Group RRSP plan to take care of future you

● Onsite medical clinic and telemedicine

● Daily shuttle bus from two downtown locations

● Subsidized employee café with delicious meals and snacks

Future Electronics is taking a hybrid approach to work. We value collaboration and working together, which our offices facilitate, combined with working remotely.

Future Electronics is an equal opportunity employer.

About the role

As a Customer Expansion Specialist, you will be responsible for initiating outbound calls, generating leads, and providing solutions to Delight the Customer®. You will play a pivotal role in qualifying and expanding our customer base and will work closely with various internal teams including sales and marketing.

How you will make an impact:

• Conduct outbound calls to prospective customers.
• Qualify leads by assessing their needs, budget, and decision-making process.
• Engage prospects in meaningful conversations to uncover opportunities and overcome objections.
• Maintain accurate and up to date records of all interactions and outcomes in a Customer Relationship Management (CRM) system.
• Meet or exceed monthly objectives and targets.

We're looking for someone with

• High School diploma; College Degree an asset.
• Experience in outbound calling or telemarketing.
• Excellent communication skills, both verbal and written.
• Ability to effectively navigate objections and handle rejections.
• Familiarity with using a Customer Relationship Management (CRM) system.

It'd be great if you are

• Self-motivated and driven to succeed with strong organizational and interpersonal skills.
• Able to adapt and excel in fast paced, changing market conditions.
• Reliable and punctual with a strong work ethic and positive attitude.

Why join us

Our approach to employee wellness is holistic, which is why alongside competitive salaries, and premium health and dental benefits, corporate employees have access to:

● Wellness amenities such as onsite gym, fitness studio, and employee lounge

● Group RRSP plan to take care of future you

● Onsite medical clinic and telemedicine

● Daily shuttle bus from two downtown locations

● Subsidized employee cafe with delicious meals and snacks

Future Electronics is taking a hybrid approach to work. We value collaboration and working together, which our offices facilitate, combined with working remotely.

Future Electronics is an eq.