Dispatcher \ Operations Coordinator

Company Overview

Founded in 2018, Environmental 360 Solutions (E360S) is dedicated to becoming North America's leading and most trusted environmental management company. Growing through acquisition and organic growth, E360S provides environmental and waste management solutions to municipalities and commercial customers.

Position Description

Dispatcher \ Operations Coordinator - Calgary

Are you ready to dive into a role that's as dynamic as it is rewarding? Join us as a Dispatcher in Calgary and be at the heart of our bustling operations! This isn't just a job; it's an exhilarating career opportunity where no two days are the same. You'll orchestrate the perfect symphony of equipment and personnel, ensuring we not only meet but exceed our stellar safety and service standards.

What You'll Do:

• Master Scheduler:
  Juggle customer requests and scheduling like a pro to keep everything running smoothly.
• Order Genius:
  Generate and schedule work orders in our cutting-edge OMS system to ensure flawless execution.
• Coordination Extraordinaire:
  Match equipment and personnel to projects, delivering top-notch service to both external and internal clients.
• Invoice Wizard:
  Review and finalize invoices to keep our financials as organized as our dispatch.
• Team Connector:
  Liaise with facility operations for waste requirements and supplies, and support our sales & field services team.
• Customer Confidence Builder:
  Communicate clearly and confidently with customers, showcasing why we're the industry leader.
• Safety and Efficiency Guru:
  Monitor driver and fleet equipment for hours to stay compliant and safe and optimize route planning for maximum efficiency.
• RFP Rockstar:
  Contribute to the RFP process, nurturing a winning culture and supporting after-hours response as a key team member.

What We're Looking For:

• Communication Skills:
  You're a master communicator with a knack for providing clear and detailed instructions.
• Industry Experience:
  Experience in hazardous waste management or vacuum truck services? That's a huge plus!
• Driver's License:
  Class 1 or 3 would be an asset, but not a deal-breaker.
• Multi-tasking Maven:
  You thrive in a fast-paced, high-pressure environment, solving problems on the fly.
• Efficiency Enthusiast:
  Business savvy with a passion for continuous improvement.

Your Day to Day

• Schedule and coordinate service to meet customer needs, ensuring everything aligns with our policies.
• Dispatch calls and direct drivers based on routes and locations.
• Perform end-of-day check-ins to ensure accuracy in paperwork.
• Distribute and review route sheets for complete data entry.
• Coordinate with various departments to resolve service issues.
• Handle incoming calls and emails, troubleshoot potential problems, and optimize staffing levels for the best results.
• Communicate effectively with maintenance personnel and ensure accurate documentation.

What You Bring to the Role

• Education:
  High school diploma required; post-secondary education is a plus.
• Experience:
  1-2 years in transportation, dispatch, or customer service roles.
• Tech Savvy:
  Proficient in MS Office; experience with TRUX or similar systems is a plus.
• Customer Focus:
  Strong interpersonal skills with a commitment to outstanding customer service.
• Flexibility:
  Willingness to work extended hours, including occasional weekends.

Perks of the Role:

• Exciting Work Environment:
  No two days are the same in our fast-paced, ever-evolving setting.
• Career Growth:
  This role is a launching pad for your career in logistics and operations.
• Supportive Team:
  Work with a team that's dedicated to your success and professional growth.

If you're ready to take on a challenging, high-impact role where you can truly shine, we'd love to hear from you. Apply today and start your adventure with us!

What We Offer

• Competitive base salary
• Company sponsored benefits
• RRSP/DPSP Contributions
• Room for advancement

How To Apply

Click on the apply now button to submit your resume. Due to the high volume of resumes we will only be contacting candidates that best meet the needs of the business. Thank you for your interest in Environmental 360 Solutions.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.