Director of Operations

We're helping The Land Administration Company find their next great team member!

The Land Administration Company (LAC) is a Canadian-owned and operated organization delivering innovative, world-class land administration solutions to governments and jurisdictions across the globe.
With a proven track record of success and a team deeply experienced in land management projects, they are committed to driving positive, long-lasting social, economic, and environmental outcomes.

LAC believes in harnessing the power of cutting-edge technology, offering new employees the chance to develop in-demand skills that are shaping the future of land administration.
Joining their team means becoming part of a purpose-driven organization where your work can make a real difference-from promoting minority rights and reducing poverty to tackling environmental challenges.

Why Work with LAC?

• Innovation at the Core:
  They utilize leading-edge technologies, allowing you to develop highly sought-after skills in a dynamic, forward-thinking environment.
• Global Impact:
  You'll have the opportunity to contribute to meaningful projects that help countries and citizens secure land rights and drive positive societal change.
• Mission-Driven Work:
  Be part of a team focused on empowering nations and communities to achieve long-term social, economic, and environmental sustainability.
• Collaborative Culture:
  Work alongside best-in-class partners and professionals who are passionate about making an impact and bringing innovative solutions to life.

If you're passionate about technology, social change, and working on impactful global projects, we want to hear from you.

About the Role:
Our Director of Operations will oversee and ensure collaboration between all LAC departments:
development, delivery, partnerships, and administration.
A bridge between technical and business teams, they are responsible for resource management and utilization, operational efficiencies, and project oversight.

Drawing on their deep senior leadership experience and familiarity with the SDLC, our Director of Operations will skillfully maintain operational harmony and rally our global teams around our shared mission.
They will bring efficiencies and alignment around approach, tooling, and internal process.

Our ideal candidate is an implementor, who has a proven track record of managing large-scale enterprise technology projects and ensuring compliance with external audit requirements.
As a service-based organization, it's important for them to demonstrate customer-first mindset, for both our internal and external collaborators.

This role reports to the Chief Operations Officer (COO).

Compensation & Benefits:

• $120,000 - $150,000 annual salary
• Remote within Canada (our ideal candidate has the flexibility & maturity to manage a schedule that includes occasional virtual and in-person collaboration with teams in PST, India, and United Kingdom)
• Five weeks of paid PTO annually
• Medical & dental benefits
• Support for professional development

What you'll be doing…

• Develop and implement operational strategies to improve efficiency and productivity.
• Manage and ensure alignment across sub-organizations at LAC (development, delivery, partnerships, customer-facing services).
• Establish, monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Oversee tracking, billing, and allocation of resources effectively.
• Identify and mitigate operational risks to ensure business continuity.
• Solicit feedback from all collaborators including employees, customers, and vendors.
• Share feedback with the rest of the leadership team and incorporate it into decision-making.
• Maintain an accurate schedule with all projects and potential sales accurately forecasted to make sure we have the right number of staff for our workload.
• Act as a central point between technical and business teams to ensure healthy organizational culture and team retention.
  

What you bring…

• 10 + years of senior leadership experience in software development, technical service delivery, or related industry
• Exceptional ability to build relationships and align teams on ways of working.
• Experience working with, and leading teams, through ambiguity.
  
• Project management experience, particularly related to long implementation, enterprise-level projects.
• Strong interpersonal skills with the ability to mediate between technical and business viewpoints
• A high degree of empathy and emotional intelligence.
• Familiarity with resource tracking, time management, and billing tools.
• Actively listen and engage in two-way communication.
• Strong coaching, mentoring, and development skills to support team growth.
• Proven experience working with remote, global teams.
• Ability to travel internationally as required.
  

Diversity, Equity & Inclusion

We are an equal-opportunity employer and are dedicated to fostering an inclusive and diverse environment for employees from all walks of life.
Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, or disability.
We hire based on talent, and we're excited to hear what you will bring to our team!

How to Apply

To apply, please submit a resume and cover letter to careers@reimaginework.ca.
We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.

If you don't meet all of our requirements exactly or have taken a non-traditional professional path, we still want to hear from you! Use your cover letter to tell us about your unique experience - we strive to build a diverse team and recognize that skills are transferable.